Desktop Support Specialist (Remote) - ITS-Operations

Freddie Mac; Galveston (TX); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in technology support services is seeking a Desktop Support Specialist to provide remote technical assistance. This role offers a flexible schedule and the opportunity to develop technical skills while working with various technologies. Ideal candidates will have experience with Windows 10 and Office 365, alongside strong customer service skills. Join a supportive environment where you can grow your career in technical support.

Qualifications

• Experience supporting Windows 10 OS, Office 365, and Mac OS.
• Excellent customer service and analytical skills.

Responsibilities

• Provide technical support via telephone in a remote environment.
• Track incidents through a ticketing system and adhere to SLAs.
• Diagnose and resolve unique problems with software and operating systems.

Skills

Customer Service

Analytical Skills

Education

Associate's Degree

Tools

Windows 10

Office 365

Mac OS

Ticketing Systems

Job description

Desktop Support Specialist (Remote) - ITS-Operations

Employer Industry: Technology Support Services

Why consider this job opportunity:
- Salary commensurate with experience
- Work remotely with a flexible schedule from 8 am to 5 pm
- Opportunity to develop technical skills in a supportive environment
- Gain experience in troubleshooting and customer service
- Chance to work with a variety of technologies and applications

What to Expect (Job Responsibilities):
- Provide technical support and assistance via telephone in a remote environment
- Use departmental support tools to resolve client computer issues promptly
- Track incidents through a ticketing system and adhere to established SLAs
- Diagnose and resolve unique, non-recurring problems with application software and operating systems
- Assist with the installation, configuration, and ongoing usability of desktops, laptops, and peripherals

What is Required (Qualifications):
- Associate's degree or equivalent in a related field
- Experience supporting Windows 10 OS, Office 365, OneDrive, Mac OS, PC, and laptop hardware in an enterprise environment
- Excellent customer service and analytical skills
- Ability to adhere to internal controls and reporting structures

How to Stand Out (Preferred Qualifications):
- Experience in a technical support role, even if informal or volunteer
- Familiarity with troubleshooting basic printer issues
- Knowledge of ticketing systems for incident tracking

#TechnologySupport #RemoteWork #CustomerService #CareerOpportunity #TechnicalSkills

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