Senior Client Support Specialist - Third Party Origination

PENNYMAC; Plano (TX); Remote; USD 55,000 - 85,000; Full time

Job summary

Join a leading mortgage lender as a Senior Client Support Specialist, providing essential support to Third Party Originators throughout the loan process. This role emphasizes customer service and collaboration with various teams to ensure a seamless experience for clients. With a focus on accountability and ethics, you will contribute to helping millions achieve homeownership. Enjoy a comprehensive benefits package and a remote work model.

Benefits

Comprehensive Medical, Dental, and Vision insurance

Paid Time Off

Wellness programs

Retirement plans

Tuition reimbursement

Qualifications

• Experience in wholesale mortgage lending.
• Experience providing user support services.

Responsibilities

• Provide advanced customer-facing support to Third Party Originators.
• Guide, train, and support TPOs as needed.
• Coordinate with support teams for inquiries.

Skills

Customer Service

User Support

Communication

Tools

MS Office

Job description

Senior Client Support Specialist - Third Party Origination

Join to apply for the Senior Client Support Specialist - Third Party Origination role at PENNYMAC.

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PENNYMAC (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform focused on the production and servicing of U.S. mortgage loans and investment management related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success. We aim to help millions of Americans achieve homeownership through the complete mortgage journey.

Job Responsibilities

• Provide advanced customer-facing support to Third Party Originators (TPO) during the loan creation, upload, and disclosure process.
• Guide, train, and support TPOs as needed.
• Engage with the Command Center to ensure a positive customer experience and provide off-hours support.
• Assist TPOs with credential setup and answer complex POWER functionality questions.
• Coordinate with support teams at Pennymac for inquiries.
• Monitor and clean pre-submission pipelines, ensuring inactive loans are canceled.
• Support sales functions, including sharing rate sheets, product profiles, and compliance information.
• Perform other related duties as required.

Qualifications

• Experience in wholesale mortgage lending, supporting TPOs, banks, or credit unions.
• Experience providing user support services.
• Excellent customer service skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).

Why Join Pennymac

As a top mortgage lender, Pennymac has helped over 4 million homeowners. We value accountability, reliability, and ethics, fostering an inclusive environment where everyone is valued and respected.

Benefits

• Comprehensive Medical, Dental, and Vision insurance.
• Paid Time Off, including vacation, holidays, and parental leave.
• Wellness programs, employee recognition, onsite gyms, and dining (select locations).
• Retirement plans, life insurance, 401(k) matching, and tuition reimbursement.
• Philanthropy programs like matching gifts and volunteer grants.

Learn more about benefits at: https://pennymacnews.page.link/benefits

Compensation

Salary ranges from $55,000 to $85,000, based on experience, skills, and location. Some roles may include performance-based incentives.

Work Model

Remote