Desktop Support Technician II

Russell Tobin; San Diego (CA); On-site; USD 34,000 - 44,000; Full time

Job summary

Russell Tobin is seeking a Desktop Support Technician II for onsite work in San Diego, CA. This contract role lasts 6+ months with a pay rate of $25–$31.76 per hour.

You will provide 1st/2nd level support for Windows/macOS, manage tickets, and assist with device deployment and onboarding. The role requires 3+ years of experience or a Bachelor’s degree, expertise with Microsoft Office/Google Workspace, and familiarity with Exchange, Active Directory, and ITIL/Certs preferred.

Qualifications

• 3+ years of Service Desk or Desktop Support experience or a Bachelor’s degree.
• Experience supporting Windows 10/11 and macOS environments.
• Familiarity with iOS/Android devices, Microsoft Office, Google Workspace.
• Knowledge of networking basics, Exchange, and endpoint security tools.
• Experience with IT ticketing and documentation; ITIL or similar certs preferred.

Responsibilities

• Provide 1st and 2nd level desktop support for Windows and macOS workstations, hardware, software, peripherals, connectivity, printing, email, and remote access.
• Troubleshoot, repair, upgrade, image, deploy, and maintain laptops, desktops, mobile devices, and related software.
• Manage IT support tickets by logging, prioritizing, documenting, resolving, and escalating issues to appropriate technical teams.
• Support new-hire setups, terminations, relocations, asset and software inventory, hardware disposal, loaner programs, and automated software updates.
• Provide remote and walk-up technical support while maintaining knowledge-base documentation and delivering effective customer follow-up.

Skills

Windows support

macOS support

Hardware troubleshooting

Ticketing & documentation

Customer service

Education

Bachelor’s degree

Tools

ServiceNow

Zoom

Slack

Exchange

UEM/AirWatch

Microsoft Office

Google Workspace

Active Directory

Job description

Job Title

Desktop Support Technician II

Location

Onsite - San Diego, CA

Duration

Contract - 6+ months

Pay Rate Range

$25-$31.76 per hour

Responsibilities

• Provide 1st and 2nd level desktop support for Windows and macOS workstations, hardware, software, peripherals, connectivity, printing, email, and remote access.
• Troubleshoot, repair, upgrade, image, deploy, and maintain laptops, desktops, mobile devices, and related software.
• Manage IT support tickets by logging, prioritizing, documenting, resolving, and escalating issues to appropriate technical teams.
• Support new-hire setups, terminations, relocations, asset and software inventory, hardware disposal, loaner programs, and automated software updates.
• Provide remote and walk-up technical support while maintaining knowledge-base documentation and delivering effective customer follow-up.

Requirements

• 3+ years of Service Desk or Desktop Support experience, or a Bachelor’s degree, with hands‑on support for both PC and Mac environments.
• Experience supporting Windows 10/11, macOS, iOS/Android devices, Microsoft Office, Google Workspace/Gmail, Active Directory, and endpoint security tools.
• Working knowledge of wired/Wi‑Fi networking, Exchange, UEM/AirWatch, ServiceNow, Zoom, and Slack.
• Strong troubleshooting and customer‑support experience; ITIL, CompTIA, ACMT, or CCT certification is preferred.

Benefits

• For workers in the United States, PrideGlobal and it’s affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it’s affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it’s affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long‑term care facilities, in accordance with KRS 216.793.