Desktop Support Specialist

HCLTech

Cary (NC)

On-site

USD 34,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

A global technology company is seeking a Desktop Support Specialist in Cary, North Carolina. This role involves welcoming customers, diagnosing IT issues, and educating clients on technology. Candidates must excel in communication and possess strong problem-solving skills. Experience in customer service, particularly in financial environments, is preferred. The position is full-time and offers competitive pay along with a comprehensive benefits package. Join a team committed to delivering high-quality service.

Qualifications

Strong technical skills related to desktop and mobile devices.
Excellent communication skills, both written and spoken.
Experience in customer service/support roles.

Responsibilities

Welcome and greet customers into the Tech Lounge for service.
Diagnose IT issues and provide solutions promptly.
Educate customers on new technology and processes.
Utilize Service Now to track service related incidents.

Skills

Strong people skills

Excellent communication skills

Excellent time management

Experience supporting Investment Banking

Knowledge of financial applications

Customer service/support experience

Knowledge of O365, Teams, Windows OS 10/11

Technical skills related to desktop and mobile

Job description

This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$34,000.00/yr - $64,000.00/yr

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Job Description

Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support
You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate
Provide customers with training and advice on DB related technologies and updates during service visit
Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge
Educate and share with customers on new technology and processes to enhance technology adaption
Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits
Utilise Service Now to record and track all incident related to service calls and appointments

Your skills and experience

Strong people skills and a knack for problem solving
Excellent communication skills, both written and spoken
Excellent time management skills and can make decisions quickly
Previous experience supporting Investment Banking/financial environment is an advantage
Knowledge of financial applications and MS Office suite of products
Experience in customer service/support, client services, production support or technical support role
working knowledge of Microsoft product such as O365, Teams, Windows OS 10/11.
working knowledge of Windows OS 10/11, Apple Mac, and Mobile device (Apple, Android)
Strong technical skills related to desktop, mobile, End User compute environment.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance, Vision insurance, 401(k)

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