Desktop Support Specialist

Insight Global; Bartlesville (OK); On-site; USD 34,440 - 48,216; Full time

Job summary

A staffing agency is seeking an experienced desktop support professional to work onsite in Bartlesville, OK. The role requires 5-7 years of experience in troubleshooting and resolving technical issues across various devices. Responsibilities include managing desktop support requests, configuring hardware, and assisting with IT events. This long-term contract position offers a pay range of $25-35/hr, making it a competitive opportunity for skilled technicians.

Qualifications

• 5-7 years of experience in desktop support roles.
• Thorough knowledge of technology and applications.
• Ability to make decisions within broad parameters.

Responsibilities

• Resolve desktop support requests following service procedures.
• Diagnose and repair desktop computing systems.
• Manage support requests independently.

Skills

Desktop support

Troubleshooting

User communication

Hardware configuration

Telecommunications support

Job description

5 days a week onsite in Bartlesville, OK

Long term contract - W2 paying $25-35/hr

Key Accountabilities

• Provide timely resolution for all desktop support requests in accordance with established service and escalation procedures.
• Configure, troubleshoot, isolate, repair, and resolve issues related to desktop and laptop hardware and software, mobile devices, printers, scanners, copiers, peripherals, and other end-user computing equipment.
• Diagnose and repair desktop computing systems to ensure seamless connectivity with network drives, enterprise systems, and business productivity applications.
• Support and troubleshoot conference room and audiovisual (AV) technologies.
• Troubleshoot and support general telecommunications (TComm)–related issues.
• Assist with the technical setup and execution of large-scale Town Hall and corporate events.
• Communicate directly with end users via phone, email, and remote diagnostic tools to identify, reproduce, and resolve reported technical issues.
• Work independently to manage support requests while adhering to defined escalation policies and service standards.
• Participate in the testing, documentation, and implementation of assigned technical projects and initiatives.
• Track and manage hardware inventory in compliance with divisional policies, including the installation and removal of infrastructure cabling between workstations and communication closets.

Required and Preferred Skills and Experience

• Experienced level, typically 5-7 years of experience.
• Provides more technical/functional support than administrative support.
• Demonstrates a thorough working knowledge of technology, applications, terminology, and procedures required of job function.
• Performs varied and more complex tasks.
• Makes decisions within broad parameters.