Desktop Support Pro: Quick Help, Device Repair, VC Setup

Pittsburgh Winsupply - Fire Sprinklers & Fabrication; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Pittsburgh Winsupply - Fire Sprinklers & Fabrication is seeking a Desktop Support Technician in the Houston area. The role provides basic desktop support to all personnel, troubleshoots software and hardware issues, and manages the Help Desk ticketing system to ensure timely responses.

The position requires at least 6 months in IT desktop support, and familiarity with Microsoft Office 365. Strong communication, analytical thinking, and a customer-focused mindset are essential to succeed.

Qualifications

• Minimum 6 months experience in an IT desktop support role
• Bachelor's Degree or Associates degree, preferred
• Proficient knowledge of Microsoft Office 365 applications, required
• Strong verbal and written communication skills, can effectively interact with personnel at all levels of the organization
• Strong analytical and critical thinking skills, able to solve problems independently and collectively
• Personable with a positive attitude and a strong sense of customer services
• Must be physically able to bend, stoop, kneel, twist, crawl, and may occasionally need to climb a ladder

Responsibilities

• Provide basic desktop support to all organizational personnel
• Troubleshoot basic software, hardware, and other IT related issues
• Track the Help Desk e-ticketing system and respond to requests in a timely manner
• Set up Virtual Conferencing (VC) systems in conference and meeting rooms
• Answer any calls that may come to the help desk phone and give on-site support as needed
• Perform IT device repair (i.e., laptops, cell phones, tablets, etc.)
• Assist with maintaining IT Department inventory
• Assist with IT projects as requested
• Maintain compliance with Health, Safety, and Environmental (HSE) policies by attending all required HSE training sessions, safety meetings, and always utilize proper Personal Protective Equipment (PPE)
• Other duties as assigned

Education

Bachelor's Degree or Associates degree, preferred

Tools

Microsoft Office 365

Job description

Pittsburgh Winsupply - Fire Sprinklers & Fabrication is seeking a Desktop Support Technician in the Houston area. The role provides basic desktop support to all personnel, troubleshoots software and hardware issues, and manages the Help Desk ticketing system to ensure timely responses.

The position requires at least 6 months in IT desktop support, and familiarity with Microsoft Office 365. Strong communication, analytical thinking, and a customer-focused mindset are essential to succeed.