Desktop Support Pro: End-User & Onsite IT Support

Stefanini; San Francisco (CA); On-site; USD 48,000 - 62,000; Full time

Job summary

Stefanini in San Francisco, CA is seeking a Technical Support Specialist to provide first- and second-level end-user support across hardware, software, and workplace technology. You will manage incidents, service requests, and maintain asset records while delivering onsite and remote assistance to ensure a smooth user experience.

You will collaborate with vendors and the service desk, assist with device deployment and lifecycle services, and document resolutions in ITSM tools.

Qualifications

• End-User support and incident management responsibilities are required.
• Experience with hardware support and lifecycle services is needed.
• Strong asset and inventory management abilities.
• Hands-on onsite support and workplace services experience preferred.
• Ability to provide remote phone assistance and warm transfers from Service Desk.
• Coordination with vendors and third-party service providers is essential.
• Language and technical capabilities aligned with the service location.

Responsibilities

• Provide first- and second-level End-User Support for hardware, software, and workplace technology issues.
• Manage and resolve incidents, service requests, and technical issues in accordance with SLAs.
• Deliver hardware support and lifecycle services, including device deployment, configuration, upgrades, maintenance, and replacement.
• Maintain accurate asset and inventory records for IT equipment and peripherals throughout their lifecycle.
• Provide onsite desk-side support and workplace technology services to ensure a seamless end-user experience.
• Deliver remote technical support via phone, email, and ticketing systems, including warm transfers from the Service Desk.
• Coordinate with vendors and third-party service providers to resolve hardware, software, and infrastructure-related issues.
• Support user onboarding, equipment setup, relocation, and technology refresh initiatives.
• Document troubleshooting activities, resolutions, and asset updates in the organization's IT service management tools.
• Ensure a high level of customer satisfaction through professional communication and timely issue resolution.

Skills

End-User Support

Incident Management

Hardware Support

Lifecycle Services

Asset Inventory

Onsite Support

Vendor Coordination

Job description

Stefanini in San Francisco, CA is seeking a Technical Support Specialist to provide first- and second-level end-user support across hardware, software, and workplace technology. You will manage incidents, service requests, and maintain asset records while delivering onsite and remote assistance to ensure a smooth user experience.

You will collaborate with vendors and the service desk, assist with device deployment and lifecycle services, and document resolutions in ITSM tools.