Desktop Support Technician: End-User & Asset Lifecycle

Stefanini North America and APAC; Norfolk (VA); Presencial; USD 52.000 - 76.000; Tempo integral

Resumo da vaga

Stefanini Group is hiring for an IT End-User Support role in Norfolk, VA. The position covers hardware, software, and workplace technology issues, delivering both onsite and remote support to ensure smooth end-user experiences.

You will manage incidents and service requests, maintain asset records, and coordinate with vendors to resolve hardware and software problems. The role emphasizes timely, professional communication and high customer satisfaction.

Qualificações

• End-User Support and Incident Management.
• Hardware Support and Lifecycle Services.
• Asset and Inventory Management.
• Onsite Support and Workplace Services.
• Remote Phone Assistance / Warm Transfers from Service Desk.
• Vendor and Third-Party Coordination.
• Supplier shall ensure that Supplier Personnel possess the technical and language capabilities required for the location of service delivery.

Responsabilidades

• Provide first- and second-level End-User Support for hardware, software, and workplace technology issues.
• Manage and resolve incidents, service requests, and technical issues in accordance with established service levels.
• Deliver hardware support and lifecycle services, including device deployment, configuration, upgrades, maintenance, and replacement.
• Maintain accurate asset and inventory records for IT equipment and peripherals throughout their lifecycle.
• Provide onsite desk-side support and workplace technology services to ensure a seamless end-user experience.
• Deliver remote technical support via phone, email, and ticketing systems, including warm transfers from the Service Desk.
• Coordinate with vendors and third-party service providers to resolve hardware, software, and infrastructure-related issues.
• Support user onboarding, equipment setup, relocation, and technology refresh initiatives.
• Document troubleshooting activities, resolutions, and asset updates in the organization's IT service management tools.
• Ensure a high level of customer satisfaction through professional communication and timely issue resolution.

Conhecimentos

End-User Support

Incident Management

Hardware Support

Lifecycle Services

Onsite Support

Remote Support

Vendor Coordination

Descrição da vaga

Stefanini Group is hiring for an IT End-User Support role in Norfolk, VA. The position covers hardware, software, and workplace technology issues, delivering both onsite and remote support to ensure smooth end-user experiences.

You will manage incidents and service requests, maintain asset records, and coordinate with vendors to resolve hardware and software problems. The role emphasizes timely, professional communication and high customer satisfaction.