Desktop Support Specialist

Stefanini; San Francisco (CA); On-site; USD 48,000 - 62,000; Full time

Job summary

Stefanini in San Francisco, CA is seeking a Technical Support Specialist to provide first- and second-level end-user support across hardware, software, and workplace technology. You will manage incidents, service requests, and maintain asset records while delivering onsite and remote assistance to ensure a smooth user experience.

You will collaborate with vendors and the service desk, assist with device deployment and lifecycle services, and document resolutions in ITSM tools.

Qualifications

• End-User support and incident management responsibilities are required.
• Experience with hardware support and lifecycle services is needed.
• Strong asset and inventory management abilities.
• Hands-on onsite support and workplace services experience preferred.
• Ability to provide remote phone assistance and warm transfers from Service Desk.
• Coordination with vendors and third-party service providers is essential.
• Language and technical capabilities aligned with the service location.

Responsibilities

• Provide first- and second-level End-User Support for hardware, software, and workplace technology issues.
• Manage and resolve incidents, service requests, and technical issues in accordance with SLAs.
• Deliver hardware support and lifecycle services, including device deployment, configuration, upgrades, maintenance, and replacement.
• Maintain accurate asset and inventory records for IT equipment and peripherals throughout their lifecycle.
• Provide onsite desk-side support and workplace technology services to ensure a seamless end-user experience.
• Deliver remote technical support via phone, email, and ticketing systems, including warm transfers from the Service Desk.
• Coordinate with vendors and third-party service providers to resolve hardware, software, and infrastructure-related issues.
• Support user onboarding, equipment setup, relocation, and technology refresh initiatives.
• Document troubleshooting activities, resolutions, and asset updates in the organization's IT service management tools.
• Ensure a high level of customer satisfaction through professional communication and timely issue resolution.

Skills

End-User Support

Incident Management

Hardware Support

Lifecycle Services

Asset Inventory

Onsite Support

Vendor Coordination

Job description

Job Details

Technical Support Specialist

Desktop Support Specialist San Francisco,CA

Posted:11/10/2026

Job Description

Job ID#: 65373

Job Category: Technical Support Specialist

Position Type: Full Time

Duration: Full Time

Remaining Positions: 1

Key Responsibilities

• Provide first- and second-level End-User Support for hardware, software, and workplace technology issues.
• Manage and resolve incidents, service requests, and technical issues in accordance with established service levels.
• Deliver hardware support and lifecycle services, including device deployment, configuration, upgrades, maintenance, and replacement.
• Maintain accurate asset and inventory records for IT equipment and peripherals throughout their lifecycle.
• Provide onsite desk-side support and workplace technology services to ensure a seamless end-user experience.
• Deliver remote technical support via phone, email, and ticketing systems, including warm transfers from the Service Desk.
• Coordinate with vendors and third-party service providers to resolve hardware, software, and infrastructure-related issues.
• Support user onboarding, equipment setup, relocation, and technology refresh initiatives.
• Document troubleshooting activities, resolutions, and asset updates in the organization's IT service management tools.
• Ensure a high level of customer satisfaction through professional communication and timely issue resolution.

Required Skills

• End-User Support and Incident Management
• Hardware Support and Lifecycle Services
• Asset and Inventory Management
• Onsite Support and Workplace Services
• Remote Phone Assistance / Warm Transfers from Service Desk
• Vendor and Third-Party Coordination
• Supplier shall ensure that Supplier Personnel possess the technical and language capabilities required for the location of service delivery.

*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.

Pay Range: $ 35.00 - $ 45.00