Desktop IT Support: End-User Tech & Lifecycle Services

Stefanini North America and APAC; San Francisco (CA); Presencial; USD 70.000 - 90.000; Tempo integral

Resumo da vaga

Stefanini Group is hiring in San Francisco for an End-User Support professional. The role covers first- and second-level support for hardware, software, and workplace technology, with focus on incident handling and service delivery.

You will manage device deployment, lifecycle services, asset records, and escalate with vendors when needed to ensure smooth IT operations and high customer satisfaction.

Qualificações

• End-User Support and Incident Management.
• Hardware support and lifecycle services.
• Asset and inventory management.
• Onsite desk-side support and workplace services.
• Remote phone assistance / warm transfers from Service Desk.
• Vendor and third-party coordination.

Responsabilidades

• Provide first- and second-level End-User Support for hardware, software, and workplace technology issues.
• Manage and resolve incidents, service requests, and technical issues per SLAs.
• Deliver hardware support and lifecycle services including deployment, config, upgrades, maintenance, and replacement.
• Maintain accurate asset and inventory records for IT equipment throughout their lifecycle.
• Provide onsite desk-side support and workplace technology services for a seamless end-user experience.
• Deliver remote technical support via phone, email, and ticketing systems, including warm transfers from the Service Desk.
• Coordinate with vendors and third-party service providers to resolve hardware, software, and infrastructure issues.
• Support user onboarding, equipment setup, relocation, and technology refresh initiatives.
• Document troubleshooting activities, resolutions, and asset updates in ITSM tools.
• Ensure high customer satisfaction through professional communication and timely resolution.

Conhecimentos

End-User Support

Incident Management

Hardware Support

Lifecycle Services

Asset & Inventory

Onsite Support

Remote Assistance

Vendor Coordination

Descrição da vaga

Stefanini Group is hiring in San Francisco for an End-User Support professional. The role covers first- and second-level support for hardware, software, and workplace technology, with focus on incident handling and service delivery.

You will manage device deployment, lifecycle services, asset records, and escalate with vendors when needed to ensure smooth IT operations and high customer satisfaction.