Desktop Support | Level II

Dahl Consulting; Hartford (CT); On-site; USD 28,000 - 29,000; Full time

Job summary

Dahl Consulting is seeking a Desktop Support Technician II in Hartford, CT to support imaging, configuring, shipping, receiving, tracking, and refreshing end-user devices. The role emphasizes hands-on hardware work, asset management, and documentation across the equipment depot.

The ideal candidate will be detail-oriented, organized, and capable of coordinating with internal teams on deployments, break/fix requests, and device refresh cycles while adhering to safety guidelines.

Qualifications

• Experience providing desktop or IT support.
• Imaging, configuring, or deploying end-user devices.
• Strong attention to detail and organization.

Responsibilities

• Prepare and manage technology equipment for new hires.
• Image and configure computers for deployments.
• Update asset information in SharePoint and depot databases.
• Maintain device inventory and lifecycle records.
• Perform data wipes on mobile devices.
• Safely lift up to 50 pounds.

Skills

Desktop support

Imaging

Asset management

Inventory tracking

Documentation

Hardware troubleshooting

Tools

SharePoint

Job description

Title: Desktop Support | Level II

Location: Hartford, CT

Job Type: Contract (6 Months)

Compensation: $20-21 Per Hour

Industry: Insurance & Financial Services

About The Role

We are hiring a Desktop Support Technician II on behalf of our client, a large organization in the insurance and financial services industry. This role will support day-to-day technology operations within an equipment depot, with a focus on imaging, configuring, shipping, receiving, tracking, and refreshing end-user devices.

The ideal candidate is hands-on, organized, and comfortable working with computer hardware, asset management systems, and device deployment processes.

Job Description

As a Desktop Support Technician II, you will help prepare and manage technology equipment for new hires, hardware replacements, break/fix requests, and scheduled device refreshes. You will work closely with internal support teams to ensure devices are properly configured, documented, and distributed.

Key Responsibilities Include

• Retrieve devices from inventory and prepare them in the designated build area.
• Image and configure computers and other devices for new hires, break/fix requests, and equipment refreshes.
• Connect and configure devices on the network for deployment.
• Receive, package, and ship computer equipment.
• Update equipment and asset information in SharePoint and internal asset/depot databases.
• Maintain accurate device inventory and asset records throughout the deployment and return process.
• Perform data wipes on iPhones and prepare devices for disposal or refurbishment.
• Assist with hardware refresh and equipment lifecycle activities.
• Coordinate with internal support teams to ensure equipment is prepared and distributed appropriately.
• Perform other miscellaneous technical and operational tasks within the equipment depot.
• Safely lift, push, and pull equipment weighing up to 50 pounds.

Qualifications

Required

• Experience providing desktop, hardware, or IT support in a professional environment.
• Experience imaging, configuring, or deploying computers and end-user devices.
• Familiarity with computer hardware, peripherals, and basic device troubleshooting.
• Experience with inventory, asset tracking, or equipment management processes.
• Ability to accurately document and update asset information in systems or databases.
• Ability to receive, package, and ship computer equipment.
• Strong attention to detail and organizational skills.
• Ability to manage multiple device requests and priorities in a fast-paced environment.
• Ability to lift, push, and pull equipment weighing up to 50 pounds.

Preferred

• Experience supporting new-hire device deployments, hardware refreshes, or break/fix processes.
• Experience with SharePoint or similar asset-tracking/documentation platforms.
• Experience working in an IT equipment depot, hardware staging, or device lifecycle environment.
• Experience securely wiping mobile devices and preparing equipment for refurbishment or disposal.
• Experience working with internal IT support or infrastructure teams.

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!