Desktop Support Associate

Dahl Consulting; El Segundo (CA); On-site; USD 41,000 - 53,000; Part time

Benefits offered by this job

Benefits package

Job summary

Dahl Consulting in El Segundo, CA, seeks a Desktop Support Associate to provide hands-on IT support on-site for a large financial services client. You will image and configure Windows workstations, deploy apps, and assist with VIP user needs and Poly video conferencing.

The role emphasizes strong customer service, clear communication, and collaboration with Help Desk, IT, and business teams. On-site pattern runs 8:00 AM–5:00 PM.

Qualifications

• 5+ years of Windows-based workstation support in a corporate setting.
• Experience imaging and deploying workstations with SCCM/MDT.
• Strong customer service and executive/VIP support experience.
• Proficient in Active Directory, Exchange, and remote access.
• On-site availability in El Segundo, CA, 8:00 AM–5:00 PM.

Responsibilities

• Image, configure, deploy Windows workstations using SCCM/MDT.
• Provide Level 2 troubleshooting for desktops, laptops, and devices.
• Support VIP users and Poly video conferencing systems.
• Manage tickets and SLAs using ServiceNow.
• Maintain inventory and coordinate with IT and vendors.

Skills

Windows 11

Desktop support

SCCM

MDT

VIP support

ServiceNow

Active Directory

VPN / remote access

A/V technologies

IT coordination

Education

Associate's or Bachelor's in IT/CS

Tools

SCCM

MDT

Intune

ServiceNow

Job description

Title: Desktop Support Associate

Location: El Segundo, CA

Job Type: Contract

Compensation: $30 - $38.73/hr

Industry: Financial Services

Schedule: 8:00 AM - 5:00 PM

About the Role

We are seeking a Desktop Support Associate on behalf of our client, a large organization in the financial services industry. This role provides hands-on technical support to end users in a corporate environment and will be based fully onsite in El Segundo, CA. The ideal candidate combines strong desktop support experience with excellent customer service and communication skills. Technical expertise is important, but the ability to clearly communicate with users, troubleshoot issues professionally, and provide a positive support experience is a top priority. This position will primarily support a Windows 11 environment and will also provide executive/VIP support and assistance with Poly video conferencing technology.

Job Description

• Image, configure, deploy, and set up Windows workstations using enterprise management tools such as SCCM and MDT.
• Deploy applications, software updates, patches, and workstation configurations.
• Provide Level 2 troubleshooting and break/fix support for desktops, laptops, mobile devices, applications, network connectivity, remote access, and messaging services.
• Diagnose and resolve hardware, software, and connectivity issues for end users.
• Provide professional, high-touch technical support to executives and VIP users.
• Support Poly video conferencing systems and other collaboration and A/V technologies.
• Track hardware assets and maintain accurate inventory records.
• Support endpoint security technologies, including antivirus, anti-malware, device encryption, and data backup solutions.
• Assist with Windows upgrades, browser updates, application deployments, patch releases, and other workstation initiatives.
• Perform basic network troubleshooting, including port testing, shared drive troubleshooting, and connectivity support.
• Manage support tickets and service-level expectations using ServiceNow or similar incident management platforms.
• Administer user permissions and passwords within systems such as Microsoft Active Directory and Exchange.
• Respond to, track, and document incidents within assigned areas of responsibility.
• Document workstation configuration standards, processes, and technical best practices.
• Manage onsite IT logistics, including inventory organization, storage, shipping, and receiving.
• Provide clear technical guidance and education to users with varying levels of technical knowledge.
• Collaborate with Help Desk, desktop support, infrastructure, and business teams to resolve incidents and service requests.
• Help identify opportunities to improve support processes and technical solutions.
• Provide occasional Level 1 support during high-demand periods, major incidents, outages, or enterprise-wide deployments.

Qualifications

• Strong customer service mindset with a demonstrated ability to provide patient, professional, and responsive end-user support.
• 5+ years of experience deploying, maintaining, optimizing, and troubleshooting Windows-based workstations in a corporate environment.
• 5+ years of onsite and remote desktop support experience within a medium-to-large organization.
• Strong experience supporting Windows 10 and Windows 11 environments.
• Experience supporting Microsoft Office applications and other common enterprise desktop software.
• Experience with workstation imaging, software deployment, and endpoint management tools such as SCCM and MDT.
• Experience supporting wired and wireless networks, VPN connectivity, Wi-Fi, security tokens, and other remote-access technologies.
• Experience supporting collaboration, web conferencing, video conferencing, and A/V technologies.
• Experience troubleshooting common enterprise applications, including Adobe Acrobat, antivirus/anti-malware solutions, encryption software, softphones, and web-based applications.
• Experience with ticketing and incident management platforms, preferably ServiceNow.
• Working knowledge of Microsoft Active Directory administration, including user permissions and password management.
• Basic understanding of IP addressing, subnets, shared drives, file/folder mapping, and network printer configuration.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent customer service and interpersonal skills, with the ability to support executives and other end users professionally.
• Strong written and verbal communication skills, including the ability to explain technical issues in clear, non‑technical terms.
• Ability to recognize user needs and urgency and adjust the support approach appropriately.
• Ability to prioritize and manage multiple requests in a fast‑paced environment.
• Ability to work independently while collaborating effectively with IT and business teams.
• Ability to coordinate with vendors to meet service expectations and project deadlines.
• Ability to lift up to 50 pounds.
• Ability to sit or stand for extended periods.
• Ability to work fully onsite Monday‑Friday from 8:00 AM-5:00 PM in El Segundo, CA.
• Preferred Experience with Microsoft Intune and Windows Autopilot.
• Experience supporting macOS devices.
• Experience with Windows Server environments.
• Experience supporting Poly video conferencing solutions.
• Experience with VMware or similar virtual server or desktop technologies.
• Basic file and print server administration experience.
• Previous experience providing executive or VIP technical support.
• Associate's or bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.
• Relevant technical certifications such as CompTIA A+, CompTIA Network+, or current Microsoft certifications.

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!