Senior IT Engineer & Level 3 Escalation Specialist

Acumen Consulting; Richmond Heights (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Training and job development

Social events

Job summary

A leading IT services provider in Richmond Heights, MO is seeking a full-time Senior Engineer to provide innovative solutions and exceptional technology support. You will utilize your extensive experience in technical support to troubleshoot advanced issues, mentor junior technicians, and ensure high-quality service delivery. The position offers a competitive salary of $70,000-$90,000 annually, along with comprehensive benefits including health insurance, paid time off, and professional development opportunities. This role has a Monday to Friday schedule with some on-call duties.

Qualifications

• 5+ years of hand-on experience in technical support or system administration.
• Strong knowledge of networking, Windows/Linux, M365 and cloud platforms.
• Certifications such as CompTIA, Microsoft, or advanced certifications are a plus.

Responsibilities

• Diagnose and resolve advanced technical issues across systems, hardware, and software.
• Provide expert-level support to Level 1 and Level 2 technicians.
• Train and mentor junior technicians.

Skills

Technical Support

Problem Solving

Communication

Networking

Windows/Linux

Cloud Platforms

Education

Associate or Bachelor's degree in a technical field

Tools

CompTIA Certification

Microsoft Certification

Job description

A leading IT services provider in Richmond Heights, MO is seeking a full-time Senior Engineer to provide innovative solutions and exceptional technology support. You will utilize your extensive experience in technical support to troubleshoot advanced issues, mentor junior technicians, and ensure high-quality service delivery. The position offers a competitive salary of $70,000-$90,000 annually, along with comprehensive benefits including health insurance, paid time off, and professional development opportunities. This role has a Monday to Friday schedule with some on-call duties.