Senior IT Engineer - Escalations & System Support

Acumen Consulting

St. Louis (MO)

On-site

USD 70,000 - 90,000

Full time

6 days ago

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Benefits offered by this job

Medical, dental, vision

Short-term disability

Long-term disability

Life insurance

PTO & paid holidays

HSA & dependent care FSA

EAP

Mileage reimbursement

Job training

Social events

Job summary

Acumen Consulting in Richmond Heights, MO is seeking a Senior IT Services Engineer to join our team and provide expert escalation support while maintaining client networks and systems. You will troubleshoot complex issues, guide Level 1–2 technicians, and collaborate with engineering to improve performance, security, and reliability.

You will participate in on-call rotations, document procedures, and mentor junior staff.

Qualifications

Associate or Bachelor's degree in a technical field (or equivalent experience).
5+ years of hands-on experience in technical support or system administration.
Strong knowledge of networking, Windows/Linux, M365 and cloud platforms.
Excellent problem-solving and communication skills.
Certifications such as CompTIA, Microsoft, or Advanced certifications are a plus.

Responsibilities

Diagnose and resolve advanced technical issues across systems, hardware, and software.
Provide expert-level support to Level 1 and Level 2 technicians.
Collaborate with engineering and development teams to troubleshoot and improve system performance.
Lead root cause analysis and implement long-term solutions.
Maintain documentation of technical procedures and resolutions.
Participate in on-call rotations and respond to high-priority incidents.
Train and mentor junior technicians.