Desktop Support IT Technician

TEKsystems; Grand Rapids (MI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) Retirement Plan

Short/long-term disability

Employee Assistance Program

Time Off/PTO

Job summary

TEKsystems is seeking an IT Help Desk professional for a fully onsite, contract-to-hire role in Grand Rapids, MI. The candidate will support workstations, MS Office, and end-user devices, troubleshoot issues, and assist with SCCM/AD tasks and PowerShell scripts.

The position emphasizes strong customer service, clear documentation, and training end users. Benefits include day-one medical/dental/vision and a fast path to full employment with TEKsystems.

Qualifications

• Associates Degree plus minimum two years customer service experience.
• Thorough working knowledge of computer hardware and software configuration, setup and troubleshooting protocols.
• Ability to prioritize a high-volume workload while delivering excellent customer service.

Responsibilities

• Provide end-user IT support for desktop workstations and peripherals.
• Resolve service desk tickets and troubleshoot issues.
• Set up peripherals and install desktop software.
• Use remote desktop tools to build, monitor, and support desktops.
• Document processes and ticket resolutions clearly.
• Provide computer application training to end users.

Skills

Help desk

Support

Help desk support

Troubleshooting

Office 365

Active directory

Windows

Desktop

Technical support

Phone support

Ticketing system

Password reset

customer service

Education

Associates Degree (Bachelor's preferred or pursuing a Bachelor's)

Tools

SCCM

AD management utilities

PowerShell

GPOs

Job description

Job Description

The successful candidate will provide technical support for workstations on Microsoft operating systems and Microsoft Office applications. This individual will provide end-user support on desktop systems and peripherals, ensuring security, integrity, and efficient use of devices within the environment. Main responsibilities include servicing support requests from the Service Desk, troubleshooting issues, setting up peripherals and installing desktop software. Ability to use remote desktop tools to build, monitor, and support desktop systems. Experience with utilizing Microsoft's SCCM and AD management utilities is desired as well as creating/editing power shell scripts and applied GPOs in a domain environment. Strong communication skills are essential as well as the ability to provide computer application training to end users. Responsible for clearly documenting processes and service desk ticket resolutions. Must be able to ensure excellent customer service support to a variety of clients with varying computer proficiency levels.

Top Skills Preferred

• Help desk
• Support
• Help desk support
• Troubleshooting
• Office 365
• Active directory
• Windows
• Desktop
• Technical support
• Phone support
• Ticketing system
• Password reset
• customer service

Additional Skills & Qualifications

• Flexible in job responsibilities excited to work with and for varying departments and personnel, at times with little instruction.
• Not afraid to make a mistake but will accept instruction to correct them.
• Comfortable exploring uncharted territory (helping the dept move FORWARD).
• Excellent phone and interpersonal skills. This one seems obvious, but its not as common as youd think!

CompTIA Certifications are desirable for this role.

Medical, Dental, and Vision Benefits Offered from Day One.

Associates Degree (Bachelor's preferred or at least pursuing a Bachelors Degree) in Computer Science, Business Information Systems, Information Technology, or other relevant field, combined with a minimum of two years customer service experience. An equivalent combination of education, training and experience may be considered. Requires a thorough working knowledge of computer hardware and software configuration, setup and troubleshooting protocols. Organizational skills and the ability to successfully prioritize a high-volume workload required. Must possess positive customer service skills including the ability to support a diverse clientele with a variety of technical proficiency levels.

Job Type & Location

This is a Contract to Hire position based out of Grand Rapids, MI.

Pay And Benefits

The pay range for this position is $18.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness
• Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 25, 2026.

Workplace Type

This is a fully onsite position in Grand Rapids,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.