Desktop Support II - Level 2 Tech & Mobile Device Specialist

YORK CITY SCHOOL DISTRICT; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

The YORK CITY SCHOOL DISTRICT is seeking a Full-Time Desktop Support II to provide reliable Level 2 helpdesk and hands-on device support at the Administration Building. The position runs 7.5 hours per day.

You will install, monitor, test, and troubleshoot district hardware and software, support mobile devices, maintain department documentation, and assist with district projects and trainings.

This on-site role requires professionalism and the ability to collaborate with staff across schools.

Qualifications

• Knowledge of commonly used IT concepts, practices, and procedures.
• Associates Degree and related technology certifications with 2+ years experience.
• Ability to identify, analyze, and solve technology problems.
• Familiarity with PC and Mac operating systems.
• Knowledge of desktops, laptops, tablets and handheld devices.
• Professional interaction with colleagues and stakeholders.
• Act 34 Clearance, Act 151 Clearance, FBI Clearance (self-paid).
• Act 126 & Act 71 Training Certifications
• Drug Screening (self-paid).

Responsibilities

• Supports, monitors, installs, tests, and troubleshoots district hardware and software.
• Provides Level 2 technical support to Desktop 1 technicians.
• Installs applications, inventories and supports mobile devices (iPads, Tablets, cellphones, Kindles).
• Recommends and schedules repairs.
• Assists with district-wide projects.
• Mantains documentation for the department.
• Assists with district trainings and Professional Development days.

Skills

IT concepts and practices

PC and Mac operating systems

Problem identification and solving

Act 34 Clearance

Act 151 Clearance

FBI Clearance

Act 126 Training Certifications

Act 71 Training Certifications

Drug Screening

Desktops, laptops, tablets, handhelds

Education

Associates Degree and related technology certifications

Job description

The YORK CITY SCHOOL DISTRICT is seeking a Full-Time Desktop Support II to provide reliable Level 2 helpdesk and hands-on device support at the Administration Building. The position runs 7.5 hours per day.

You will install, monitor, test, and troubleshoot district hardware and software, support mobile devices, maintain department documentation, and assist with district projects and trainings.

This on-site role requires professionalism and the ability to collaborate with staff across schools.