Desktop Support Field Technician

TEKsystems; Hilo (HI); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability coverage

PTO / Time Off

Job summary

TEKsystems seeks a Desktop Support Technician to provide hands-on support for end-user computing environments in Hilo, HI. You will install, configure, troubleshoot, and support Windows 11 workstations, enterprise software, and mobile devices while delivering excellent customer service.

You will handle hardware troubleshooting, peripherals, and ticket documentation, with escalation as needed. This is a fully onsite contract role requiring strong communication and problem-solving skills in a

Qualifications

• 2+ years of desktop support, technical support, or help desk experience in a corporate environment.
• Experience supporting Windows 11 operating systems and Microsoft Office Suite/Adobe applications.
• Hands-on experience installing, configuring, and troubleshooting desktop software and operating systems.

Responsibilities

• Install, configure, and support Windows 11 workstations and laptops.
• Provide technical support for Office, Adobe, and other enterprise desktop applications.
• Troubleshoot hardware, software, OS, and application issues.
• Support deployments, upgrades, and replacements of desktops and laptops.
• Configure and maintain peripherals (monitors, docking stations, keyboards, mice, printers).
• Provide setup and support for mobile devices, including iOS.
• Assist users with connectivity, access, and device configuration issues.
• Document incidents, service requests, and resolutions in the IT ticketing system.
• Escalate complex issues while owning customer communications.
• Deliver excellent customer service and timely issue resolution.

Skills

Windows 11 Support

Office & Adobe Support

Hardware Troubleshooting

End-User Support

Customer Service

Mobile Device Support (iOS)

Troubleshooting & Diagnostics

Communication Skills

Job description

We are seeking a Desktop Support Technician to provide hands‑on support for end‑user computing environments. This role is responsible for installing, configuring, troubleshooting, and supporting desktop and laptop systems, enterprise software applications, mobile devices, and related peripherals. The ideal candidate will possess strong technical troubleshooting skills, excellent customer service abilities, and experience supporting users in a corporate environment.

Responsibilities

• Install, configure, and support Windows 11 workstations and laptops.
• Provide technical support for Microsoft Office, Adobe products, and other enterprise desktop applications.
• Troubleshoot and resolve hardware, software, operating system, and application issues.
• Support desktop and laptop deployments, upgrades, and replacements.
• Configure and maintain peripherals including monitors, docking stations, keyboards, mice, webcams, and printers.
• Provide setup, troubleshooting, and support for mobile devices, including iOS platforms.
• Assist users with connectivity issues, application access, device configuration, and general technical support requests.
• Document incidents, service requests, and resolutions within the IT ticketing system.
• Escalate complex issues as needed while maintaining ownership of customer communications.
• Deliver exceptional customer service and ensure timely resolution of technical issues.

Required Qualifications

• 2+ years of desktop support, technical support, or help desk experience in a corporate environment.
• Experience supporting Windows 11 operating systems.
• Strong knowledge of Microsoft Office Suite and Adobe applications.
• Experience installing, configuring, and troubleshooting desktop software and operating systems.
• Hands‑on experience supporting desktop and laptop hardware.
• Experience supporting peripherals including docking stations, monitors, keyboards, and related equipment.
• Knowledge of mobile device support, including iOS configuration, connectivity, and troubleshooting.
• Strong problem‑solving and analytical skills.
• Excellent communication and customer service abilities.

Preferred Qualifications

• Experience working in an enterprise IT environment.
• Familiarity with device deployment, imaging, and asset management processes.
• Experience using ITSM or ticketing tools such as ServiceNow, Remedy, or similar platforms.

Top Skills

• Windows 11 Support
• Microsoft Office & Adobe Application Support
• Desktop & Laptop Hardware Troubleshooting
• iOS & Mobile Device Support
• Peripheral Support (Monitors, Docking Stations, Keyboards)
• End‑User Support & Customer Service
• Software Installation & Configuration
• Enterprise Desktop Support Operations

Job Type & Location

This is a Contract position based out of Hilo, HI.

Pay And Benefits

The pay range for this position is $27.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Hilo,HI. Application Deadline This position is anticipated to close on Sep 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.