Desktop Support

TEKsystems; Tempe (AZ); On-site; USD 34,000 - 44,000; Full time

Job summary

TEKsystems is seeking a Desktop Support Technician in Tempe, AZ for a contract-based onsite role. You will deliver front-line IT support for Windows 10/11, Microsoft 365, and hardware peripherals, in a fast-paced manufacturing-adjacent environment.

The role requires 3-5 years in corporate desktop support, strong troubleshooting, and experience with Bomgar, RDP, and ServiceNow. Local travel between sites is expected with mileage reimbursement.

Qualifications

• 3-5 years of Desktop Support experience within a corporate environment.
• Strong knowledge of Windows operating systems, Active Directory, Microsoft 365, and OneDrive.
• Experience with remote support technologies such as Bomgar and RDP.
• Experience supporting virtual meeting platforms, preferably Microsoft Teams.
• Experience using ServiceNow or similar ticketing systems.
• Strong troubleshooting, problem-solving, and customer service skills.

Responsibilities

• Provide technical support via phone, email, chat, remote tools, and in-person assistance.
• Troubleshoot and resolve hardware, software, operating system, and application issues.
• Support Windows 10/11, MacOS, Microsoft 365, Teams, OneDrive, BitLocker, and endpoint encryption solutions.
• Manage and resolve incidents, service requests, and tasks through ServiceNow.
• Support workstations, laptops, mobile devices, printers, and other peripherals.
• Utilize remote support tools such as Bomgar, Remote Desktop (RDP), and similar technologies.
• Ensure timely ticket updates, documentation, and resolution while meeting service level expectations.
• Escalate complex issues when necessary and serve as a technical resource for end users.
• Identify recurring technical issues and recommend process improvements.
• Maintain a high level of customer service and professionalism in all interactions.
• Travel locally between company locations as needed; mileage reimbursement provided.

Skills

Desktop support

Windows 10/11

Microsoft 365

M365 apps

Remote support tools

Tools

Bomgar

Remote Desktop (RDP)

ServiceNow

Job description

Desktop Support Technician

• Windows 10/11 support and troubleshooting
• Microsoft 365 support (Outlook, Teams, OneDrive, Office applications)
• Manufacturing environment IT support experience preferred

Top Skills Required

• 2+ years of Desktop Support experience
• Windows 10/11 support and troubleshooting
• Microsoft 365 support (Outlook, Teams, OneDrive, Office applications)
• Manufacturing environment IT support experience preferred

Nice to Have

• Experience supporting mergers and acquisitions (M&A) activities
• Pharma or laboratory environment support experience

Key Responsibilities

• Provide technical support via phone, email, chat, remote tools, and in-person assistance.
• Troubleshoot and resolve hardware, software, operating system, and application issues.
• Support Windows 10/11, MacOS, Microsoft 365, Teams, OneDrive, BitLocker, and endpoint encryption solutions.
• Manage and resolve incidents, service requests, and tasks through ServiceNow.
• Support workstations, laptops, mobile devices, printers, and other peripherals.
• Utilize remote support tools such as Bomgar, Remote Desktop (RDP), and similar technologies.
• Ensure timely ticket updates, documentation, and resolution while meeting service level expectations.
• Escalate complex issues when necessary and serve as a technical resource for end users.
• Identify recurring technical issues and recommend process improvements.
• Maintain a high level of customer service and professionalism in all interactions.
• Work collaboratively within a fast-paced team environment.
• Travel locally between company locations as needed; mileage reimbursement provided.
• Follow all applicable company policies, procedures, and compliance requirements.
• Complete additional tasks as assigned by management.

Required Qualifications

• 3-5 years of Desktop Support experience within a corporate environment.
• Strong knowledge of Windows operating systems, Active Directory, Microsoft 365, and OneDrive.
• Experience with remote support technologies such as Bomgar and RDP.
• Experience supporting virtual meeting platforms, preferably Microsoft Teams.
• Experience using ServiceNow or similar ticketing systems.
• Strong troubleshooting, problem-solving, and customer service skills.
• Excellent verbal and written communication abilities.
• Ability to adapt quickly to changing priorities and business needs.
• Must be flexible and willing to work any shift or schedule as business needs require, including day, evening, overnight, weekends, and holidays.

Job Type & Location

This is a Contract position based out of Tempe, AZ.

Pay And Benefits

The pay range for this position is $25.00 - $32.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe,AZ. Application Deadline This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.