Help Desk Technician

TEK Systems; Honolulu (HI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee assistance program

Paid time off

Job summary

TEKsystems in Honolulu is seeking an IT Support Technician to deliver help desk and desktop support in a large enterprise setting. You will assist end users via phone and on-site interactions, deploy devices, support Microsoft 365, and handle hardware issues with a focus on service quality.

Ideal candidates show strong communication, a willingness to learn, and the ability to work evenings in a contract role based in Honolulu.

Qualifications

• Strong customer service mindset and willingness to help end users.
• Basic understanding of Microsoft 365 and user provisioning.
• Experience performing Tier 1 troubleshooting in Windows environments.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the first point of contact for technical support requests.
• Provide Tier 1 troubleshooting for Windows, M365, hardware, peripherals.
• Troubleshoot issues via phone, email, and remote tools.
• Document and track incidents in a ticketing system.
• Escalate complex issues and ensure timely resolutions.
• Deliver professional customer service and maintain reliability.

Skills

Customer service

Microsoft 365

Tier 1 troubleshooting

Communication

Teamwork

Tools

Ticketing system

Printer support

Job description

IT Support Technician

Position Overview

We are seeking an enthusiastic and customer-focused IT Support Technician to provide both help desk and desktop support within a large enterprise environment. This role is ideal for someone who is passionate about technology, enjoys helping others, and is eager to grow their IT skills.

The successful candidate will support end users through a combination of phone-based troubleshooting and hands-on technical support, assisting with device deployments, Office 365 initiatives, hardware support, and day-to-day IT operations.

Key Responsibilities

Help Desk Support

• Serve as the first point of contact for technical support requests.
• Provide Tier 1 troubleshooting for Windows operating systems, Microsoft 365 applications, hardware, and peripheral devices.
• Troubleshoot and resolve common end-user issues via phone, email, and remote support tools.
• Document, track, and update incidents using a ticketing system.
• Escalate complex issues to appropriate support teams when necessary.
• Deliver exceptional customer service while maintaining professionalism and responsiveness.

Desktop & Project Support

• Provide hands-on desktop support, installations, and workstation deployments.
• Support hardware and software troubleshooting, break-fix activities, and equipment replacements.
• Install, configure, and troubleshoot printers and other peripheral devices.
• Assist with Microsoft 365 rollout and user provisioning activities.
• Support asset management efforts, including inventory tracking and equipment organization.
• Prepare, clean, organize, and deploy IT equipment for various projects.
• Assist with project setup activities and basic technology installations at multiple locations.

Team Collaboration

• Work closely with help desk, desktop support, and infrastructure teams.
• Contribute to a positive team environment by sharing knowledge and assisting colleagues when needed.
• Maintain accurate documentation of support activities and resolutions.
• Follow established support processes and service level expectations.

Required Qualifications

• Strong customer service skills and a genuine desire to help end users.
• Basic understanding of Microsoft 365 and experience provisioning or supporting user accounts.
• Experience performing Tier 1 technical troubleshooting in a Windows environment.
• Excellent verbal and written communication skills.
• Positive attitude and willingness to learn new technologies.
• Ability to work effectively both independently and as part of a team.
• Strong organizational and problem-solving skills.

Preferred Qualifications

• Previous help desk or desktop support experience.
• Experience supporting enterprise users in a corporate environment.
• Familiarity with ticketing systems and incident management processes.
• Experience with hardware deployments, printer support, and asset management.
• Exposure to Microsoft 365 migrations or implementation projects.

Work Environment

• Professional enterprise setting with a collaborative, team-oriented culture.
• Close-knit IT team with opportunities for mentorship and skill development.
• Combination of phone-based support and hands-on technical work.
• Opportunity to gain exposure to a wide range of IT technologies and support functions.

Schedule

• Evening shift, typically 2:00 PM - 11:00 PM.
• Preferred schedule is Tuesday through Saturday, with flexibility based on business needs.

Why Join?

• Gain valuable experience supporting a large enterprise IT environment.
• Develop skills in help desk operations, desktop support, Microsoft 365, and end-user technology.
• Work alongside experienced IT professionals in a collaborative environment.
• Excellent opportunity for an entry-level or early-career IT professional looking to grow and advance within the technology field.

Job Type & Location

This is a Contract position based out of Honolulu, HI.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Honolulu,HI.

Application Deadline

This position is anticipated to close on Sep 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.