Desktop Support

TEKsystems c/o Allegis Group; Atlanta (GA); On-site; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO & Vacation

Short/Long-term disability

Job summary

TEKsystems is seeking a Desktop Support Technician in Atlanta, GA, to provide Level 2 end-user support in a manufacturing environment. The role focuses on resolving Windows 11, Microsoft 365, and related IT issues with a strong emphasis on customer service and documentation.

The ideal candidate has 3–5 years of desktop support experience, scalability to manage multiple priorities, and a track record of supporting production IT needs. Onsite position with benefits and a contract term.

Qualifications

• 3-5 years of hands-on desktop support experience in a manufacturing environment.
• Strong Windows 11 support experience.
• Experience with Microsoft 365 applications and services.
• Experience providing IT support in manufacturing/industrial settings.
• Proven troubleshooting across multiple technologies.
• Experience with ticketing systems and knowledge management tools.
• Strong communication, documentation, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide Level 2 desktop support for hardware, software, OS, peripherals, and mobile devices.
• Troubleshoot Windows 11, Microsoft 365, network connectivity, and app issues.
• Monitor and manage ticket queue with timely resolutions.
• Escalate complex desktop issues as needed.
• Support manufacturing operations by resolving IT issues impacting production and users.
• Coordinate with IT teams, vendors, and stakeholders to drive resolution.
• Create and maintain technical documentation and knowledge base articles.
• Maintain accurate ticket documentation in service management systems.
• Identify recurring issues and recommend improvements.
• Ensure compliance with IT policies and best practices.
• Maintain high customer satisfaction through professional communication and follow-through.
• Meet SLAs, ticket volume, and resolution goals.

Skills

Windows 11

Microsoft 365

Manufacturing IT

Ticketing systems

Customer service

Documentation

Multitasking

Active Directory

Azure AD/Entra ID

Tools

Active Directory

Azure AD/Entra ID

Job description

Overview

We are seeking a Desktop Support Technician with 3-5 years of experience providing end-user support in a manufacturing environment. This role will be responsible for troubleshooting and resolving complex desktop, hardware, software, and Microsoft 365 issues while delivering exceptional customer service. The ideal candidate will have strong Windows 11 support experience, the ability to manage multiple priorities, and a proven track record of supporting users in a fast-paced production setting.

Key Responsibilities

• Provide Level 2 desktop support for hardware, software, operating systems, peripherals, and mobile devices.
• Troubleshoot and resolve Windows 11, Microsoft 365, network connectivity, and application-related issues.
• Monitor and manage assigned ticket queue, ensuring timely resolution of incidents and service requests.
• Serve as a technical escalation point for more complex desktop support issues.
• Support manufacturing operations by resolving IT issues impacting production and business users.
• Coordinate with cross-functional IT teams, vendors, and stakeholders to drive issue resolution.
• Create, maintain, and improve technical documentation, knowledge base articles, and support procedures.
• Maintain accurate ticket documentation and update service management systems in a timely manner.
• Identify recurring technical or process-related issues and recommend improvements.
• Ensure compliance with established IT policies, procedures, and best practices.
• Maintain a high level of customer satisfaction through professional communication and follow-through.
• Meet established service-level agreements (SLAs), ticket volume, and resolution goals.

Required Qualifications

• 3-5 years of hands-on desktop support experience.
• Strong experience supporting Windows 11 environments.
• Experience supporting Microsoft 365 applications and services.
• Experience providing IT support within a manufacturing or industrial environment.
• Proven troubleshooting and problem-solving skills across multiple technologies.
• Experience working with ticketing systems and knowledge management tools.
• Strong customer service, communication, and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting enterprise desktop deployments and hardware refresh projects.
• Knowledge of Active Directory, Azure AD/Entra ID, and endpoint management tools.
• Experience supporting printers, shop floor devices, and manufacturing-related technology.
• Familiarity with ITIL processes and service management best practices.

Experience

• 3-6 years of desktop support or end-user computing experience.
• Prior experience supporting enterprise users in a manufacturing environment preferred.

Job Type & Location

This is a Contract position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $25.00 – $30.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Atlanta,GA.

Application Deadline

This position is anticipated to close on Aug 29, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.