Desktop Support Technician

TEKsystems; Madison (WI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off / PTO

Life Insurance

Short and long-term disability

Job summary

TEKsystems seeks a Desktop Support Technician in Madison, WI to provide hands-on end-user support in a fast-paced enterprise environment. You will troubleshoot desktops, devices, and Microsoft 365 apps while delivering excellent customer service.

This contract role requires 2–4 years of desktop support experience and strong Windows troubleshooting skills. You will work with ServiceNow or Jira Service Management, assist with onboarding and hardware refreshes, and ensure SLA targets are met.

Qualifications

• 2–4 years of desktop support or similar IT support experience.
• Strong troubleshooting of Windows-based environments.
• Experience with Microsoft 365 and enterprise IT support.

Responsibilities

• Provide technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware, software, OS, and connectivity issues.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Document incidents and resolutions in a ticketing system.
• Install, configure, deploy, and maintain end-user hardware and software.
• Assist with onboarding, hardware refreshes, and office relocations.

Skills

Desktop support

Windows 10/11

Microsoft 365

Customer service

Troubleshooting

Ticketing systems

Tools

ServiceNow

Jira Service Management

Active Directory

Microsoft 365 admin center

Job description

We are seeking a Desktop Support Technician with hands-on experience supporting end users in a fast-paced enterprise environment. This role is responsible for providing technical support for hardware, software, Microsoft 365 applications, and end-user devices while delivering a high level of customer service. The ideal candidate will have 2-4 years of desktop support experience and a strong foundation in troubleshooting Windows-based environments.

Responsibilities

• Provide technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Document incidents, service requests, troubleshooting steps, and resolutions within a ticketing system.
• Install, configure, deploy, and maintain end‑user hardware and software.
• Support new hire onboarding, workstation setups, hardware refresh projects, equipment replacements, and office relocations.
• Perform user account support, password resets, and access‑related requests.
• Follow established support processes, procedures, and knowledge base documentation.
• Escalate advanced technical issues to appropriate support teams when necessary.
• Maintain excellent customer service while communicating effectively with users at all levels of the organization.
• Meet service level agreements and ticket resolution goals.
• Assist with the creation and maintenance of technical documentation and knowledge articles.
• Adhere to IT security policies, compliance requirements, and operational best practices.

Qualifications

• 2-4 years of experience in desktop support, help desk, technical support, or a similar IT support role.
• Strong knowledge of Windows 10/11 operating systems.
• Experience supporting Microsoft 365 applications and services.
• Experience working within a ticketing system such as ServiceNow, Jira Service Management, or similar platforms.
• Ability to diagnose and resolve hardware, software, and peripheral device issues.
• Strong customer service, communication, and problem‑solving skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience supporting W365 a plus.

Job Type & Location

This is a Contract position based out of Madison, WI.

Pay And Benefits

The pay range for this position is $22.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.