Service Desk Engineer: Windows & Office 365 Specialist

Entre Computer Services

City of Rochester (NY)

On-site

USD 60,000 - 90,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Entre Computer Services in Rochester, NY is seeking a skilled Service Desk Engineer to join our team. The ideal candidate will have a strong technical background with expertise in Active Directory maintenance, Windows Server OS, and proficiency in managing Office 365 environments.

Responsibilities include responding to service desk tickets, provisioning users, licensing, email configuration, and comprehensive AD management.

Qualifications

3+ years of experience in a service desk or IT support role with a strong focus on customer service.
Experience working with ITSM ticketing systems (e.g., ConnectWise).
Knowledge of Active Directory, group policies, and user provisioning.
Experience with Windows and/or macOS environments
Experience troubleshooting Microsoft 365-related authentication, email, application, and connectivity issues.
Hands-on experience supporting VPNs, remote access, and site-to-site tunnels.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

Respond to service desk tickets and requests in a timely manner, ensuring high levels of customer satisfaction.
Administer Office 365 environments, including user provisioning, licensing, email configuration, and SharePoint/OneDrive management.
Manage Windows Server operating systems, including installation, configuration, and ongoing maintenance.
Perform maintenance and administration tasks for Active Directory, including user management, group policies, and domain controller management.
Manage user access and permissions related to network and security systems.
Monitor network performance and respond to alerts to minimize downtime.
Maintain detailed and accurate documentation of support tickets, configurations, and processes.
Ensure compliance with IT policies, procedures, and security standards.
Participate in on-call rotation or after-hours support as required.
Document processes, procedures, and configurations to maintain accurate records and facilitate knowledge sharing.