Desktop Support Engineer — Powering Seamless Workflows

OpenTalent; Sanford (NC); On-site; USD 48,000 - 72,000; Full time

Job summary

OpenTalent seeks a proactive Desktop Support Engineer to join its IT team in Sanford, NC. You will be the frontline for end-user technical support, handling hardware, software, and network issues with urgency and professionalism.

The role requires strong knowledge of Windows, macOS, Linux, Active Directory, and basic network services. You will document problems, resolve tickets efficiently, and contribute to a secure, reliable IT environment.

Qualifications

• Must provide timely desktop and endpoint support across Windows, macOS, and Linux.
• Experience with AD, GPO, and user account administration.
• Familiarity with VPNs, DNS, and firewall configurations.
• Strong problem-solving and customer service skills.

Responsibilities

• Provide technical support for desktop computers, laptops, and peripherals, resolving hardware and software issues efficiently.
• Assist users with operating systems such as Windows, macOS, and Linux, ensuring optimal performance and security.
• Manage help desk tickets using designated support systems, documenting issues clearly and tracking resolution progress.
• Troubleshoot network connectivity problems related to LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPNs (Virtual Private Networks), firewalls, and TCP ports.
• Support Active Directory management tasks including user account creation, password resets, GPO (Group Policy Object) implementation, and permissions management.
• Maintain and troubleshoot computer hardware components and peripherals, including printers, monitors, keyboards, and other equipment.
• Collaborate with team members to analyze system logs and diagnose complex technical issues related to IT infrastructure.
• Assist in maintaining security protocols by supporting firewall configurations and network access controls to protect organizational data.

Skills

Windows/macOS/Linux support

Active Directory management

Networking basics (LAN/TCP/IP/DNS/VPN)

hardware troubleshooting

Ticketing systems & customer service

Excellent communication

Job description

OpenTalent seeks a proactive Desktop Support Engineer to join its IT team in Sanford, NC. You will be the frontline for end-user technical support, handling hardware, software, and network issues with urgency and professionalism.

The role requires strong knowledge of Windows, macOS, Linux, Active Directory, and basic network services. You will document problems, resolve tickets efficiently, and contribute to a secure, reliable IT environment.