Desktop Support Engineer II: Elevate End-User IT

OpenTalent

Denver (NC)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

OpenTalent is seeking a skilled Desktop Support Engineer Level II to provide hands-on IT support to end-users in Denver, NC. You will troubleshoot hardware, software, and network issues, configure operating systems, and support business applications.

You will manage user accounts, document resolutions, and collaborate with cross-functional teams on IT initiatives, including cloud migrations and security best practices, while staying current with AI concepts relevant to end-user support.

Qualifications

Experience providing desktop support to end-users and troubleshooting hardware/software problems.
Strong knowledge of Windows 10/11 and Office applications.
Experience with Microsoft 365, Azure, Intune, Defender and Office 365.
Solid networking fundamentals (TCP/IP, DNS, DHCP) and remote support tooling.
Excellent written and verbal communication; customer-focused and team-oriented.
Ability to adapt quickly and learn AI-related end-user guidance.

Responsibilities

Provide hands-on technical support for desktops, laptops, printers, and peripherals.
Troubleshoot hardware, software, and network issues and document resolutions.
Install, configure and maintain operating systems and applications.
Support end-users with software, including Microsoft Office and business apps.
Manage user accounts, permissions and security settings across relevant platforms.
Log issues in the ticketing system and collaborate with cross-functional teams.
Monitor IT infrastructure including servers, networks and workstations.
Assist with IT projects such as system upgrades and cloud migrations.
Provide training and guidance on IT best practices and security.
Demonstrate understanding of AI use cases for end-user support.