Desktop Support Specialist
System Soft Technologies
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Job summary
System Soft Technologies is seeking an experienced Desktop Support Specialist to handle a high volume of Service Desk requests, hardware installations, software support, and field technical support activities in Sanford, NC. The role requires 7+ years of hands-on hardware and software support, imaging, and printer configuration, with travel as needed.
Proficiency with ServiceNow for ticketing and documented support processes is essential.
Qualifications
- 7+ years of experience supporting computer hardware, software, peripherals, components, networking protocols, and communications.
- Strong experience installing, configuring, and imaging new computers and loading required software.
- Experience installing and configuring local and network printers and other peripherals.
- Hands-on experience with data migration and user profile migration.
- Experience documenting technical support processes and procedures.
- Strong working experience with ServiceNow call tracking/ticketing system.
- Must be comfortable traveling as required for the role.
- All work must be performed onsite in Sanford, NC.
Skills
Tools
Job description
We are looking for an experienced Desktop Support Specialist to support Client Services Operations in handling a high volume of Service Desk requests, hardware installations, software support, and field technical support activities.
- 7+ years of experience supporting computer hardware, software, peripherals, components, networking protocols, and communications.
- Strong experience installing, configuring, and imaging new computers and loading required software.
- Experience installing and configuring local and network printers and other peripherals.
- Hands‑on experience with data migration and user profile migration.
- Experience documenting technical support processes and procedures.
- Strong working experience with ServiceNow call tracking/ticketing system.
- Must be comfortable traveling as required for the role.
- All work must be performed onsite in Sanford, NC.
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