Desktop Support Engineer — Onsite & Remote Help

Axiom Technologies Pty Ltd.; Omaha (NE); On-site; USD 50,000 - 65,000; Full time

Job summary

Axiom Technologies Pty Ltd. is seeking a capable IT Desktop Support specialist to assist end-users in Omaha, handling onsite and remote issues to ensure smooth operations.

You will respond to requests via phone, ticketing, or in person, install and maintain OSes, and configure new workstations with appropriate access. Ideal candidates have a Bachelor's degree in a related field and 2+ years in desktop support, with strong Windows and Office 365 knowledge, plus familiar with ticketing systems.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field or equivalent experience.
• 2+ years of experience in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Ticketing systems

Communication

Troubleshooting

Education

Bachelor’s degree in Computer Science / IT or related field

Tools

ServiceNow

Zendesk

JIRA

Active Directory

SCCM

Intune

JAMF

Job description

Axiom Technologies Pty Ltd. is seeking a capable IT Desktop Support specialist to assist end-users in Omaha, handling onsite and remote issues to ensure smooth operations.

You will respond to requests via phone, ticketing, or in person, install and maintain OSes, and configure new workstations with appropriate access. Ideal candidates have a Bachelor's degree in a related field and 2+ years in desktop support, with strong Windows and Office 365 knowledge, plus familiar with ticketing systems.