Desktop Support Engineer - Windows/Mac/Linux | Onsite & Remote

Axiom Technologies Pty Ltd.

Northern (KY)

Hybrid

USD 40,000 - 60,000

Full time

3 hours ago

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Job summary

Axiom Technologies is seeking a capable resource to coordinate activities from simple tasks to more complex plans, providing onsite and on-call support to end-users in the organization’s desktop computing environment. The role ensures timely, accurate service delivery to keep operations running smoothly.

We are looking for a candidate with 2+ years in desktop support, strong Windows/Office 365 skills, and a basic understanding of networking.

Qualifications

2+ years of desktop support, helpdesk, or IT technician experience.
Bachelor’s degree in CS/IT or related field.
Strong knowledge of Windows OS, Office 365, and basic networking.

Responsibilities

Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
Respond to service requests via ticketing system, phone, or in-person.
Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
Set up and configure new employee workstations, including user accounts and permissions.
Maintain asset inventory and ensure accurate documentation of IT equipment.
Assist with onboarding/offboarding of employees from a technical perspective.
Support remote users with VPN, remote desktop, and connectivity issues.
Collaborate with other IT teams on escalated issues or project-related tasks.
Follow security protocols and assist with antivirus, patching, and data protection policies.