Desktop Support Engineer - Windows/macOS & Remote Support

Axiom Technologies Pty Ltd.; Worthington, Northern (MN, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Axiom Technologies is a Global IT Services partner seeking an IT Desktop Support Specialist. You will coordinate tasks from simple to complex plans and provide onsite/on-call assistance to end-users to ensure timely, accurate service delivery.

The role requires installing and maintaining Windows/macOS/Linux, handling incidents via ticketing systems, configuring new hires, managing assets, and supporting remote users with VPN and connectivity issues while collaborating with IT teams to uphold

Qualifications

• Bachelor’s degree or equivalent experience in IT.
• 2+ years in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and networking basics.
• Familiarity with ticketing systems (ServiceNow, Zendesk, JIRA).
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Communication skills

Troubleshooting

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

Zendesk

JIRA

SCCM

Intune

JAMF

Job description

Axiom Technologies is a Global IT Services partner seeking an IT Desktop Support Specialist. You will coordinate tasks from simple to complex plans and provide onsite/on-call assistance to end-users to ensure timely, accurate service delivery.

The role requires installing and maintaining Windows/macOS/Linux, handling incidents via ticketing systems, configuring new hires, managing assets, and supporting remote users with VPN and connectivity issues while collaborating with IT teams to uphold