Desktop Support Engineer – North Slope (2/2 Rotation)

prosource.it- Americas; Anchorage (AK); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid holidays

PTO

Job summary

prosource.it is seeking an IT Desktop Support Technician to join a global enterprise team delivering technical solutions to internal partners. The role supports 800 users on the North Slope, Alaska, with a 2 weeks on / 2 weeks off rotation and 12-hour shifts.

Responsibilities include diagnosing IT incidents, installing peripherals, configuring AV/VC, and collaborating with the team to resolve issues quickly. This starts ASAP and offers a W2 hourly engagement with a comprehensive benefits package.

Qualifications

• 1-5+ years of IT Desktop Support experience.
• BSc in Computer Science or relevant field.
• Strong communications skills.
• Highly customer focused and self-motivated.
• Team player with problem-solving ability.

Responsibilities

• Diagnose and resolve IT incidents.
• Install peripheral components.
• Configure AV/VC and resolve issues.
• Escalate and own issues until resolution.
• Provide excellent customer service.

Skills

IT Desktop Support

Customer service

Communication skills

Teamwork

Problem solving

Education

BSc in Computer Science

Job description

prosource.it is seeking an IT Desktop Support Technician to join a global enterprise team delivering technical solutions to internal partners. The role supports 800 users on the North Slope, Alaska, with a 2 weeks on / 2 weeks off rotation and 12-hour shifts.

Responsibilities include diagnosing IT incidents, installing peripherals, configuring AV/VC, and collaborating with the team to resolve issues quickly. This starts ASAP and offers a W2 hourly engagement with a comprehensive benefits package.