Desktop Support Engineer- North Slope, AK

prosource.it- Americas; Alaska; On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Long term disability

Short term disability

401k contribution

Paid holidays

PTO

Job summary

prosource.it is seeking an IT Desktop Support Technician to join a global enterprise team supporting North Slope operations in Alaska. The role provides L1/L2 IT support for ~800 users, with a two-week on/two-week off rotation and travel to site as needed.

The ideal candidate has 1–5+ years in IT desktop support, a BSc in CS or related field, and strong customer-focused, problem-solving, and communication skills. Competitive benefits and a robust rotation schedule are offered.

Qualifications

• 1-5+ years of IT Desktop Support experience.
• BSc in Computer Science or relevant field.
• Strong communications skills.
• Highly customer focused.
• Highly motivated, self-reliant, problem solver.
• Enthusiastic with a questioning and challenging attitude.
• Strong problem-solving abilities.
• Ability to make rational decisions under pressure.
• Proven ability to work within a team.

Responsibilities

• Diagnose and resolve IT incidents (printer, connectivity, software, OS).
• Install peripheral components.
• AV/VC configuration and problem resolution.
• Install software packages and minor remediation.
• Escalate to appropriate party while owning the issue.

Skills

IT Desktop Support

Communication skills

Customer focus

Problem solving

Teamwork

Education

BSc in Computer Science or relevant field

Job description

prosource.it is a global IT Managed Service provider working with Medium to Enterprise level, global clients and looking for an IT Desktop Support Technician who is interested in joining a global, enterprise level team who are delivering technical solutions to our internal business partners to drive processes and meet business requirements.

We understand that we need exceptional talent to accomplish our mission - therefore we place great emphasis on thepeople component of IT,and we striveconstantlyto attract, develop, and retain thebest people. Wecultivate an ethos and environment within which our people are focused, nurtured, andcontinuallychallenged to develop and improve their competencies in a fun and rewarding culture.

We are looking to hire a skilled IT Desktop Support Engineer to join an established team the supports users working on the North Slope in Alaska. This is an opportunity to work for a major oil and gas company. The team provides L1 and L2 IT support for around 800 users, and works a rotation schedule. Air travel to and from the North Slope (via Anchorage), accommodation and food whilst working on the facility, are all company funded.

RESPONSIBILITIES:

• Diagnose and resolve IT incidents. Some examples include:
  • Printer related issues
  • Connectivity
  • Software related issues
  • Operating system
• Installation of peripheral components
• AV/VC configuration and problem resolution
• Installation of software packages and minor remediation
• Escalation to appropriate party where appropriate
  • Ownership of issue

An effective Desktop Support Specialist must be great at communicating with customers in person and over the phone. They should also empathy, patience, and skill to understand and resolve the customer’s problem.

Customer service is a key component of success. As is critical thinking, and strong problem-solving abilities.

Comfortable with a rotation based schedule (2 weeks on and 2 weeks off), working 12 hour days. Willingness to travel as a flight is required to get to the North Slope via Anchorage.

THE IDEAL CANDIDATE WILL HAVE:

• 1-5+ years of IT Desktop Support experience
• BSc in Computer Science or relevant field
• Strong communications skills
• Highly customer focused
• Highly motivated, self-reliant, problem solver
• Enthusiastic with a questioning and challenging attitude
• Strong problem-solving abilities
• Ability to make rational decisions under pressure
• Proven ability to work within a team

BENEFICIAL BUT NOT REQUIRED

• Hardware/software roll outs
• Executive level IT support
• Previous North Slope Experience

EMPLOYMENT DETAILS

Location: North Slope Alaska

Hours: 12 hours per day for 14 days straight

Model: Shift rotation – 2 weeks on and 2 weeks off

Start Date: ASAP

Engagement: W2 hourly

Rate: $26-$32 per hour depending on experience. Overtime is also paid.

To all our full-time staff members, we provide an exceptional benefits package, including medical, dental, vision, long term disability, short term disability, 401k contribution, paid holidays, and PTO.

ENGAGEMENT:

W2 staff position. This role is a 2 week on and 2 week off rotation. The work itself will be completed on the North Slope, Alaska.

Applicants for employment in the US must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the United States. Applicants are also expected to provide references upon request.