IT Support Engineer (L1/L2) — Mac & Windows

Turnitin; United States; Remote; USD 52,000 - 66,000; Full time

Job summary

Turnitin is seeking a skilled IT Support Analyst to provide Level 1 and Level 2 technical assistance across the corporate IT environment. You will resolve incidents and service requests promptly, ensuring smooth daily operations.

The role involves troubleshooting hardware, software, OS, network, and applications on macOS and Windows platforms, with meticulous documentation. Collaboration with Engineering, Security, and IT Operations is essential to continuously improve services.

Responsibilities

• Provide Level 1 and Level 2 technical support to employees across the corporate IT environment, ensuring timely resolution of incidents and service requests.
• Troubleshoot hardware, software, OS, network, and application issues on macOS and Windows devices, maintaining accurate documentation.
• Collaborate with Corporate IT Engineering, Security, and IT Operations to resolve complex issues and continuously improve IT services.

Job description

Turnitin is seeking a skilled IT Support Analyst to provide Level 1 and Level 2 technical assistance across the corporate IT environment. You will resolve incidents and service requests promptly, ensuring smooth daily operations.

The role involves troubleshooting hardware, software, OS, network, and applications on macOS and Windows platforms, with meticulous documentation. Collaboration with Engineering, Security, and IT Operations is essential to continuously improve services.