Desktop Support Engineer – Day Shift (Orlando)

InnoSource Inc.; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare

Dental reimbursement (50%)

Life insurance

Job summary

InnoSource Inc. in Orlando, FL seeks a full-time IT Desktop Support professional to assist team members with desktop technology, diagnose hardware and software issues, and ensure smooth user operations.

This role features a daytime schedule, benefits including healthcare, a 50% dental reimbursement, and life insurance. The candidate should have a high school diploma or GED and strong communication skills.

Qualifications

• High school diploma or GED is required.
• Experience in desktop support is preferred.

Responsibilities

• Troubleshoot consumer hardware, BIOS, drivers, OS and FedEx software.
• Set up OneDrive and migrations with OneNote Cloud Sharing.
• Attempt data recovery on failed systems.
• Troubleshoot encryption and password issues.
• MacOS troubleshooting, OS updates and Office for Mac for employees.
• Troubleshoot LAN/WAN connectivity and network port verifications.
• Diagnose cabling issues and perform component swaps.
• Provide timely support to teammates with clear communication.

Skills

Customer Service

Phone/Email Support

Time Management

FedEx Hardware

Network Troubleshooting

Education

High school diploma or GED

Job description

InnoSource Inc. in Orlando, FL seeks a full-time IT Desktop Support professional to assist team members with desktop technology, diagnose hardware and software issues, and ensure smooth user operations.

This role features a daytime schedule, benefits including healthcare, a 50% dental reimbursement, and life insurance. The candidate should have a high school diploma or GED and strong communication skills.