Bilingual Technical Support Specialist

Creative Solutions Services, LLC; Orlando (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

4 Corner Resources in Orlando, FL, is seeking a bilingual Technical Support Specialist for a seasonal role (Nov–Apr). The position focuses on assisting end users, troubleshooting hardware/software, and ensuring smooth IT operations in a fast-paced environment.

Responsibilities include handling IT requests via phone and tickets, providing excellent customer service, testing fixes, and documenting all help desk activities. Prior support experience and a passion for growth are valued.

Qualifications

• At least 3 months of hardware/software troubleshooting experience.
• A degree in Computer Science or IT, or a CompTIA (or equivalent) certification, may substitute for experience.
• Minimum of 3 months of experience with desktop operating systems
• Bilingual in English and Spanish
• Prior experience testing and maintaining computer systems
• Strong passion to grow and develop technical support skills

Responsibilities

• Assist with incoming IT requests via phone, tickets, and help desk orders
• Provide excellent customer service by building rapport and solving technical issues
• Test fixes to ensure problems are fully resolved
• Track, document, and record help desk requests and issues within the system
• Troubleshoot and resolve hardware/software problems, including installations, updates, and configurations
• Perform follow-up calls to confirm client satisfaction with resolutions
• Deliver hands‑on desktop support for end users
• Perform other related duties as assigned

Skills

Bilingual English/Spanish

Hardware/Software troubleshooting

Desktop operating systems

Testing/maintaining systems

Customer service

Problem-solving

Education

CS/IT degree or CompTIA cert

Job description

Location: Onsite – Orlando, FL
Pay Rate: $19per hour
Schedule: 3 different shifts available
Duration: Seasonal role – November through April

Introduction

4 Corner Resources is seeking Bilingual Technical Support Specialists to join our client’s team in Orlando, FL. This seasonal position is responsible for supporting end users by studying technical applications, ensuring proper operations, making recommendations, and maximizing computer system capabilities. If you are passionate about providing IT support and growing your technical skills, this is a great opportunity to do so in a fast-paced environment.

Required Qualifications

• At least 3 months of hardware/software troubleshooting experience. A degree in Computer Science or IT, or a CompTIA (or equivalent) certification, may substitute for experience.
• Minimum of 3 months of experience with desktop operating systems
• Bilingual in English and Spanish
Prior experience testing and maintaining computer systemsStrong passion to grow and develop technical support skills

Preferred Qualifications

• Previous help desk or desktop support experience
• Familiarity with diagnostic tools and ticketing systems
• Customer service background with proven problem-solving abilities

Day-to-Day Responsibilities

• Assist with incoming IT requests via phone, tickets, and help desk orders
• Provide excellent customer service by building rapport and solving technical issues
• Test fixes to ensure problems are fully resolved
• Track, document, and record help desk requests and issues within the system
• Troubleshoot and resolve hardware/software problems, including installations, updates, and configurations
• Perform follow-up calls to confirm client satisfaction with resolutions
• Deliver hands‑on desktop support for end users
• Perform other related duties as assigned