Desktop Support Engineer

Apex Systems; Town of Fishkill (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Disability insurance

Employee stock purchase program

401(k) program with company match

Health Savings Account

Training and certification discounts

Job summary

Everforth Apex Systems seeks a Desktop Support specialist to deliver fast, friendly technology help for employees across headquarters, stores, regional offices and distribution centers. You’ll resolve hardware and software issues, communicate clearly, and ensure a high level of customer satisfaction onsite in Fishkill, NY.

The role emphasizes teamwork, strong communication, and the ability to handle multiple tasks while meeting performance metrics in a dynamic environment.

Qualifications

• Experience: Proven ability to develop and maintain good relationships with business partners and at all levels of the organization.
• Technical Skills: Excellent interpersonal and customer service skills are required.

Responsibilities

• Provide an exceptional technology experience for employees by listening, asking questions, soliciting feedback, and responding to device hardware and application issues in a timely manner.
• Determine appropriate and alternative solutions from mostly defined procedures and options.
• Research, diagnose, resolve, or escalate technical and procedural issues from multiple service channels using various tools and documented processes.
• Deliver a positive customer experience by creating a welcoming environment and providing best-in-class service through all support channels, both in person and virtually.
• Ensure consistency in service quality and capabilities for a high level of customer satisfaction.
• Demonstrate a sound understanding of relevant technologies and application products within a technology support environment.
• Apply process and technical knowledge in problem-solving with the ability to multitask while keeping stakeholders informed.
• Take personal accountability to meet key performance measurements.

Skills

Interpersonal skills

Customer service

Relationship building

Job description

Job #: 3053167

Job Description

Desktop Support

Location

Fishkill, New York (Onsite 5 days a week: Monday-Friday)

Role Overview

In this role, you will work in a dynamic, fast-paced environment focused on ensuring that employee technology needs are met quickly and efficiently. You will deliver service that exceeds internal customer expectations across headquarters, stores, regional offices, distribution centers, and remote locations. The goal is to enable and unlock employee productivity by providing a high level of service and customer satisfaction to the business.

Key Responsibilities

• Provide an exceptional technology experience for employees by listening, asking questions, soliciting feedback, and responding to device hardware and application issues in a timely manner.
• Determine appropriate and alternative solutions from mostly defined procedures and options.
• Research, diagnose, resolve, or escallate technical and procedural issues from multiple service channels using various tools and documented processes.
• Deliver a positive customer experience by creating a welcoming environment and providing best-in-class service through all support channels, both in person and virtually.
• Ensure consistency in service quality and capabilities for a high level of customer satisfaction.
• Demonstrate a sound understanding of relevant technologies and application products within a technology support environment.
• Apply process and technical knowledge in problem-solving with the ability to multitask while keeping stakeholders informed.
• Take personal accountability to meet key performance measurements.

Required Qualifications

Experience: Proven ability to develop and maintain good relationships with business partners and at all levels of the organization.

Technical Skills

Excellent interpersonal and customer service skills are required.

Interview Process

There will be two rounds of interviews for this position. The first round will be conducted virtually. Shortlisted candidates will be invited to a second-round onsite interview in Fishkill, NY.

Benefits Overview

• Medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• HSA (Health Savings Account on the HDHP plan)
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Americans with Disabilities Act Accommodation

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.