Columbus IT Support Engineer – Windows & Mac

Tata Consultancy Services Limited; Columbus (OH); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Discretionary Annual Incentive.

Comprehensive Medical Coverage

Family Support: Leaves

401K Plan

Job summary

Tata Consultancy Services Limited is seeking an Engineer in Columbus, OH to support Windows-based systems and heterogeneous environments. The role requires strong customer-facing skills and hands-on experience with installation, configuration, and troubleshooting across Windows and non-Windows platforms.

The candidate should be able to document processes, manage inventory, and adapt to evolving support scopes while maintaining proactive and collaborative teamwork. A U.S.

Qualifications

• Strong customer-oriented attitude and interpersonal skills.
• Excellent written and verbal communication skills.
• Proven working experience in installing, configuring, and troubleshooting Windows based systems and non-windows environment/open systems.
• Excellent problem-solving and multi-tasking skills.
• Experience in IT documentation and inventory management.
• A self-starter, able to work independently and resourceful in exploring out of box solutions.
• Willingness to adapt with new/updated support scopes as part of continuous improvement process.

Responsibilities

• Strong customer-oriented attitude and interpersonal skills.
• Excellent written and verbal communication skills.
• Proven working experience in installing, configuring, and troubleshooting Windows based systems and non-windows environment/open systems.
• Excellent problem-solving and multi-tasking skills.
• Experience in IT documentation and inventory management.
• A self-starter, able to work independently and resourceful in exploring out of box solutions.
• Willingness to adapt with new/updated support scopes as part of continuous improvement process.
• Identifying hardware and software solutions. Troubleshooting technical issues. Installing and configuring hardware and software.
• Talking with customers through a series of actions to resolve a problem.
• Willing to be flexible and understandable on organization requirements.
• Willingness to take proactive measures and excellent interpersonal skills and be a great team player.
• Conducting electrical safety checks on equipment.

Skills

Windows OS and hardware knowledge

Windows patching

Experience of MAC OS

ServiceNow ticketing tool knowledge

Education

Bachelor of Computer Science

Job description

Tata Consultancy Services Limited is seeking an Engineer in Columbus, OH to support Windows-based systems and heterogeneous environments. The role requires strong customer-facing skills and hands-on experience with installation, configuration, and troubleshooting across Windows and non-Windows platforms.

The candidate should be able to document processes, manage inventory, and adapt to evolving support scopes while maintaining proactive and collaborative teamwork. A U.S.