Desktop Support Engineer

Norman Regional Health System; Norman (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

Norman Regional Health System in Norman, OK, seeks an IT Support Technician to provide technical support to staff for computer hardware and software, collaborating with department leadership to set priorities that align with NRH strategic objectives.

The role also involves completing software inventories and acting as a resource to determine if computer performance problems arise from knowledge gaps, systems, or policy and procedure deficits, ensuring timely IT service.

Qualifications

• Two years of experience with computer hardware, software installation, repair and troubleshooting.
• Experience dealing with local area networks and installation of PC network equipment preferred.
• Certification: two exams required (A+ or MS OS, plus Advanced MS OS or Advanced CompTIA).

Responsibilities

• Performs technical support to staff for computer hardware and software.
• Collaborates with department leadership to determine project priorities based on NRH objectives.
• Completes inventory records for tracking institution software.
• Assists in determining if computer performance problems stem from knowledge, systems, or policy and procedure issues.

Skills

Hardware support

Software support

Troubleshooting

Inventory management

Education

High School Diploma or GED

Associate degree in computer science / technical certificate

Job description

Norman Regional Health System in Norman, OK, seeks an IT Support Technician to provide technical support to staff for computer hardware and software, collaborating with department leadership to set priorities that align with NRH strategic objectives.

The role also involves completing software inventories and acting as a resource to determine if computer performance problems arise from knowledge gaps, systems, or policy and procedure deficits, ensuring timely IT service.