IT Support Technician

ICES: Data, Discovery, Better Health; Oklahoma; On-site; USD 25,000 - 39,000; Part time

Job summary

ICES: Data, Discovery, Better Health in Oklahoma City seeks an On-site IT Support Technician to cover a temporary engagement across the OKC facilities. You will work with the existing help desk to field tickets and perform basic hardware troubleshooting in a busy clinical environment.

The role requires coordinating with incoming IT personnel and vendors during a transition, and providing desk-side support when needed.

Qualifications

• Basic hardware troubleshooting ability.
• Ability to follow direction without close supervision.
• Comfortable working as part of a distributed team, monitoring messages/tickets, and taking direction remotely.

Responsibilities

• Act as the on-site eyes and hands for IT across the client's OKC facilities, working alongside the existing help desk to field and resolve day-to-day tickets.
• Diagnose basic hardware issues and provide desk-side support to staff.
• Escort the incoming owner's IT personnel and vendors through facilities for system and MDF room access.
• Assist with a facility recycling/equipment disposal project already underway.
• Relay requests between the incoming owner and the client's support team during the transition, and elevate anything beyond scope to the client's broader remote engineering team or Netrio's help desk rather than resolving independently.

Skills

Basic hardware troubleshooting

Follow directions remotely

Distributed team collaboration

Ticket monitoring

Tools

Help desk software

Job description

Must be onsite in Oklahoma City, OK for beginning of project.

On-Site IT Support Technician — Oklahoma City Market (Temporary)

Engagement dates: October 19, 2026 through December 31, 2026
Location: On-site across the client's Oklahoma City facilities
Schedule: Standard business hours, 8:00 AM – 5:00 PM, Monday through Friday

Background: The client's OKC market is being acquired by a new ownership group, with turnover set for January 1, 2027. The market's current IT engineer has moved into another role and has travel commitments through year-end, leaving gaps in on-site coverage during an active transition period with heavy vendor and incoming-owner IT activity. This role bridges that gap.

Responsibilities

Act as the on-site "eyes and hands" for IT across the client's OKC facilities, working alongside the existing help desk to field and resolve day-to-day tickets. Diagnose basic hardware issues and provide desk-side support to staff. Escort the incoming owner's IT personnel and vendors through facilities for system and MDF room access. Assist with a facility recycling/equipment disposal project already underway. Relay requests between the incoming owner and the client's support team during the transition, and elevate anything beyond scope to the client's broader remote engineering team or Netrio's help desk rather than resolving independently.

Required qualifications

Basic hardware troubleshooting ability and the competence to follow direction without close supervision. Comfortable working as part of a distributed team, monitoring messages/tickets, and taking direction remotely.

Preferred qualifications

Some networking background (comfortable in a switch room) is preferred over pure PC deployment/imaging experience, since the role leans more toward basic network and hardware support than large-scale deployment work. Prior healthcare facility or multi-site field support experience is a plus but not required.