Desktop Support Engineer

Intuvia Technologies; Kansas City (MO); Sur place; USD 27 552 - 35 817; Temps partiel

Résumé du poste

A technology services company in Kansas City is seeking a PC Support I/Desktop Support technician. This entry-level role involves providing end user support and troubleshooting desktop-related issues. Candidates should have 1-3 years of IT support experience and a strong understanding of Windows 11 and Microsoft Office. The position requires excellent communication skills and the ability to work effectively in a team environment.

Qualifications

• 1-3 years of experience with in-person support within IT.
• Familiarity with maintaining laptop and PC hardware.
• Experience in a technical support role preferred.

Responsabilités

• Provide end user support and IT Walk-Up technical support.
• Deliver effective support for desktop and workstation needs.
• Assist end users through Chat, Email, Phone, and in person.

Connaissances

Effective communication of technical issues

Active Directory knowledge

Organizational skills

Prioritizing incidents

Desktop operating system knowledge

Formation

Industry-recognized certifications / education

Outils

Microsoft Office 365

Windows 11

Intune solutions

Description du poste

This range is provided by Intuvia Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $26.00/hr

Direct message the job poster from Intuvia Technologies

Job title

Job Title:- PC Support I/Desktop Support

Scheduled Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. (Other hours as required)

Summary of Primary Duties and Responsibilities:

• Under general supervision, primary functions include end user support, conference room equipment support, and IT Walk-Up general technical support.
• This individual must be capable of delivering effective support to end users for all desktop and workstation-related needs. The role requires a basic troubleshooting understanding of laptop and desktop endpoints, printing devices, smart phones, and tablet devices.
• This job is to be performed with limited supervision and has no responsibility or authority for the direction of others.

Education and Experience Requirements:

• Working knowledge of Windows 11, Microsoft Office and Office 365 is required.
• Candidate must be familiar with maintaining laptop and PC hardware, laser printer hardware, iOS, and Android.
• Must have 1-3 years of experience with in-person support within IT.
• Prior experience in a technical support role OR Industry-recognized certifications / education preferred.

Skills, Knowledge, and Abilities Required:

• Must be able to clearly communicate technical issues to end users.
• Must have sound knowledge of Active Directory, Entra ID, and Intune solutions
• Must demonstrate strong organizational skills, including maintaining a clean and orderly workspace while effectively managing a virtual queue of tasks and requests.
• Should be readily available to assist end users either through Chat, Email, Phone, and in person.
• Should have a good understanding of prioritizing incidents and ticketing systems.
• Working knowledge of standard concepts, best practices and procedures related to set up/configuration of desktop hardware and current operating system.
• Working knowledge of desktop operating system.
• Communicates effectively with all levels of employees, both technical and non-technical.
• Finishes tasks accurately, completely and in a timely manner.
• Works effectively in a team environment.
• Makes sound decisions with general guidance.
• Travel will be required; company vehicle will be provided.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Industries
• Engineering Services, Services for Renewable Energy, and Energy Technology