Desktop Support Ashland

Apex Systems; Ashland (KY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and  di

401K with company match

HSA Health Savings Account

Employee Assistance Program (EAP)

Professional development & certs

Job summary

Everforth Apex is seeking a customer-focused IT professional for a Desktop Support role in Ashland, KY. The position involves providing technical assistance to agency users, both remotely and on site, with travel between support locations as needed.

The ideal candidate will diagnose and resolve desktop-related issues in a Windows environment, install and repair hardware/software, and deliver excellent end-user service.

Qualifications

• 1+ years of desktop support experience in a Windows environment.
• Experience with desktop installation, deployment, troubleshooting, and hardware/software repair in Windows.
• Basic networking knowledge; valid driver’s license and reliable transportation for travel within the service area.

Responsibilities

• Provide desktop support to agency users both remotely and in person.
• Install, troubleshoot, and repair desktops and related hardware/software in a Windows-based environment.
• Perform basic network troubleshooting.
• Deliver excellent customer service while supporting end users.
• Travel within the service area as needed.

Skills

Desktop support

Windows OS

Networking basics

Hardware repair

Customer service

Tools

Active Directory

Microsoft 365

Ticketing systems

Remote support

Device imaging

Job description

Job#: 3049229

Job Description

Desktop Support Ashland

Location

Ashland, Kentucky (Onsite)

Role Overview

We are seeking a customer-focused IT professional for a Desktop Support role. This position involves providing technical assistance to agency users, both remotely and in person. The ideal candidate will diagnose and resolve desktop-related issues independently and travel to various support locations within the service area.

Key Responsibilities

• Provide desktop support to agency users both remotely and in person.
• Install, troubleshoot, and repair desktops and related hardware/software in a Windows-based environment.
• Perform basic network troubleshooting.
• Deliver excellent customer service while supporting end users.
• Travel within the service area as needed.

Required Qualifications

• Experience: 1+ years of desktop support experience in a Windows environment.
• Skills: Candidates should have experience with desktop installation, deployment, troubleshooting, technical support, and hardware/software repair within Windows operating systems. Basic networking knowledge is also required.
• Additional Requirements: A valid driver's license and reliable transportation are required, as travel between support locations within the service area is a regular part of the role. Additionally, the position requires the ability to lift and transport equipment and work in a variety of physical positions, including bending, kneeling, and standing for extended periods, as needed to perform job duties.

Preferred Qualifications

• Desktop Support
• Windows 10/11
• Hardware & Software Troubleshooting
• Active Directory
• Microsoft Office 365
• Network Troubleshooting (TCP/IP, DNS, DHCP)
• Customer Service
• Ticketing Systems
• Remote Support
• Device Deployment & Imaging

Compensation & Benefits

The anticipated pay range for this position is $17.00/hr to $20.00/hr. Please note that the final pay rate will be determined based on a variety of factors, including the candidate's experience, qualifications, and the specific requirements of the role.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Company Culture

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits

• medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.