Desktop Support Tech - Heath, OH

Apex Systems; Heath (OH); On-site; USD 32,000 - 43,000; Full time

Job summary

Apex Systems is seeking a Break/Fix Technician for an onsite role in Heath, Ohio. The position runs Monday–Friday, 7am–4pm, on a long-term rolling contract, paying $18.00 per hour.

Responsibilities include supporting end-user hardware, software, and peripheral equipment, troubleshooting systems, and coordinating incident resolutions to meet SLAs. Requires a High School diploma or GED and CompTIA A+/Network+ certifications, with knowledge of imaging software and Microsoft Office.

Qualifications

• Must have a High School diploma or GED.
• One or more - CompTIA A+; CompTIA Network+ or similar.
• (Optional) Some credits towards an Associate’s or Bachelor’s degree in IT, CS, CE or related discipline.

Responsibilities

• Support end-user desktop, laptop, phone, and mobile device hardware, software, break/fix services and asset moves/setup.
• Troubleshoot and repair computer systems and peripherals.
• Install, support, and maintain computer systems and peripherals.
• Respond to incidents and service requests via IT service center, in person, by phone, or via remote access.
• Provide timely resolution of incidents or escalations to meet customer SLA.
• Use analytical, problem-solving and decision-making skills.
• Adhere to established processes and procedures.
• Coordinate completion of multiple tasks and deadlines.
• Communicate with end users to meet video/teleconferencing needs.
• Identify and engage appropriate resources for service delivery issues.

Skills

Customer service

Troubleshooting

Teamwork

PC imaging

OS knowledge

Microsoft Office

Education

High School diploma or GED

CompTIA A+

CompTIA Network+

Tools

Imaging software

Job description

Job#: 3047867

Job Title: Break/Fix Technician

Location: Heath, Ohio (Onsite not remote)

Shift: Monday-Friday 7am-4pm

Duration: long term rolling contract

Pay: $18.00 per hour

Principal Duties and Responsibilities

• Support of end-user desktop, laptop, phone, mobile device hardware, software, break/fix services and asset device moves & setup.
• Troubleshoot and repair computer systems and peripheral equipment,
• Installation, support, and maintenance computer systems and peripheral equipment
• responding to incidents and service requests either at IT service center, in person, by telephone, or via remote access.
• Provide timely resolution of incidents or escalations to meet customer SLA
• Use of analytical, problem solving and decision-making skills
• Adherence to established processes and procedures
• Coordination of the completion of multiple tasks and deadlines
• Communication and coordination with end users to meet video/teleconferencing needs
• Identification and engagement of appropriate technical and business resources for service delivery issues.

Required Skills and Competencies

• Excellent customer service focus and a desire to successfully interact with end-users, internal customers, management and peer teams
• Ability to analyze, test, troubleshoot and repair a wide variety of PC problems related to hardware and software
• Self-starter and work independently or as a team to resolve customer incidents
• Ability to lift 40-45 pounds
• Monitor their respective ticket queue and handle tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs
• Effectively work with PC imaging software
• Operating Systems – Microsoft Win 7 and 10, (Optional either: Apple OS, Android and/or Linux)
• Use of Microsoft applications (i.e., Outlook, Skype, Project, Visio, Excel, PowerPoint, Word)

Minimum Education Required

• Must have a High School diploma or GED required
• One or more - CompTIA A+; CompTIA Network+ or similar
• (Optional) Some credits towards an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Computer Management or related discipline

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

• Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.