IT Desktop Support

Apex Systems; Point Pleasant (WV); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

401K

ESPP

HSA

EAP

Discount programs

Job summary

Everforth Apex Systems on-site IT Desktop Support Technician role assisting employees and project personnel with hardware, software, and account access. You will set up workstations, laptops, mobile devices, and peripherals, and resolve issues quickly to keep teams productive.

The role requires strong customer service, excellent communication, and the ability to work independently while collaborating with a larger IT team. West Virginia location; on-site work with cross-team coordination.

Qualifications

• Experience providing desktop, help desk, or technical support.
• Strong troubleshooting and problem-solving skills.
• Familiarity with Windows operating systems and PC hardware.
• Experience supporting laptops, desktops, mobile devices, and peripherals.
• Strong customer service and communication skills.
• Ability to work independently while collaborating with a larger support team.
• Professional demeanor and customer-facing experience.

Responsibilities

• Provide on-site desktop support for employees and project personnel.
• Set up and deploy new workstations, laptops, mobile devices, and peripherals.
• Troubleshoot hardware, software, connectivity, and login-related issues.
• Serve as the first point of contact for technology support requests.
• Assist with new employee onboarding, workstation setup, and account access.
• Support Windows-based environments, Apple devices, and common office technologies.
• Coordinate with remote IT teams to escalate issues.
• Manage basic inventory and deployment of IT equipment.
• Assist with badge provisioning and access-related tasks as needed.
• Deliver a high level of customer service and white-glove support to end users.

Skills

Desktop support

Help desk

Troubleshooting

Windows OS

PC hardware

Customer service

Independent worker

Tools

ServiceNow

Networking basics

Job description

Key Responsibilities

• Provide on-site desktop support for employees and project personnel
• Set up and deploy new workstations, laptops, mobile devices, and peripherals
• Troubleshoot hardware, software, connectivity, and login-related issues
• Serve as the first point of contact for technology support requests
• Assist with new employee onboarding, workstation setup, and account access
• Support Windows-based environments, Apple devices, and common office technologies
• Coordinate with remote IT teams to escal
• Manage basic inventory and deployment of IT equipment
• Support office build-outs, workstation moves, and technology installations
• Assist with badge provisioning and access-related tasks as needed
• Deliver a high level of customer service and white-glove support to end users

Required Qualifications

• Experience providing desktop, help desk, or technical support
• Strong troubleshooting and problem-solving skills
• Familiarity with Windows operating systems and PC hardware
• Experience supporting laptops, desktops, mobile devices, and peripherals
• Strong customer service and communication skills
• Ability to work independently while collaborating with a larger support team
• Professional demeanor and customer-facing experience

Preferred Qualifications

• Experience with ServiceNow or a similar ticketing platform
• Basic networking knowledge
• Exposure to iOS device support
• Experience performing desktop deployments and hardware installations
• Basic scripting or automation experience

What We're Looking For

• A motivated IT professional who enjoys hands-on support work
• Someone eager to learn and develop technical skills
• A team-oriented individual who takes pride in helping others
• Strong attention to detail and a service-first mindset
• Ability to adapt to a dynamic project environment

Everforth Apex Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Accommodation for ADA

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Additional Note

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Application Process Note

Everforth Apex uses a virtual recruiter as part of the application process.