Desktop Support Analyst – Windows/Mac/iOS, On-Call

Mroads; Memphis (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

Mroads in Memphis, TN seeks a Desktop/Client Support Analyst to join a fast-paced IT team. You will provide second-level support for Windows, Mac, and iOS, resolving hardware and software issues with professionalism.

You will install and troubleshoot desktops, laptops, and peripherals, manage requests in ServiceNow, and contribute to a secure environment with MFA and Microsoft 365 apps. On-call rotation may apply outside business hours.

Qualifications

• Experience providing second-level technical support.
• Familiarity with Windows, macOS and iOS platforms.
• Proactive and detail-oriented IT professional.
• Strong communication and problem-solving skills.
• Ability to work independently and in a team.

Responsibilities

• Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues.
• Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
• Diagnose and resolve hardware and software problems; escalate complex issues when needed.
• Manage and prioritize support requests via ServiceNow to meet SLAs.
• Provide on-call support on a rotating schedule outside regular business hours.
• Assist users with configurations and integrations for Microsoft apps like Outlook, Teams, OneDrive, SharePoint, OneNote, Excel, MFA, and Company Portal.

Skills

Windows

Mac

iOS

Technical support

Communication

Problem solving

Tools

Jamf

Airwatch

Workspace ONE UEM

ServiceNow

Job description

Mroads in Memphis, TN seeks a Desktop/Client Support Analyst to join a fast-paced IT team. You will provide second-level support for Windows, Mac, and iOS, resolving hardware and software issues with professionalism.

You will install and troubleshoot desktops, laptops, and peripherals, manage requests in ServiceNow, and contribute to a secure environment with MFA and Microsoft 365 apps. On-call rotation may apply outside business hours.