Ruth, MS - Desktop Support Technician

Heunets; Ruth (MS); Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

Heunets Inc is seeking a skilled Desktop Support Technician to join our team as Full Time staff. The role provides hardware/software support to employees and new hires, along with inventory management and weekly reporting.

The ideal candidate will handle imaging, remote support, VIP and executive assistance, and work across Windows, Macintosh, and various peripherals while coordinating with vendors and internal teams.

Qualificações

• 3-5 years IT experience or technical training.
• Proficiency with Windows and Mac platforms and MS Office.
• Imaging Windows 10 OS and basic network concepts.

Responsabilidades

• Provide hardware/software support to employees and new hires.
• Prepare weekly reports and manage inventory.
• Coordinate with vendors for repairs and asset disposition.

Conhecimentos

Windows

Macintosh

Imaging Windows 10

Asset management

VIP support

Customer service

Hardware repair

Networking basics

Office suite

Descrição da oferta de emprego

We are seeking a skilled Desktop Support Technician to join our team as a Full Time staff. Desktop Support Technician will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles).

Desired Skills & Experience Responsibilities:

• Image and install software on Windows, and Apple laptops/desktops including IMAC
• (installations, moves, additions, and changes) and Remote support
• Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
• Printer break-fix and installation
• Disposal, redeployment and Asset reclaim
• Shipping coordination
• Data Backup and Data Recovery coordination
• Hardware Refresh
• Warranty and Out-of-warranty repair and replacement
• Depot Services
• Walk Up Support
• Spare parts management
• Executive (VIP) Support
• Audio and Video Support including Health Checks
• Inventory and Asset Management – Depot Operations
• Coordinate with external vendors for dispatch support
• Identify and resolve hardware and software application conflicts
• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Collaborate with cross functional teams to properly onboard incoming new hires
• Ensure that hardware is properly assigned and updated into our management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
• Ensure that resolutions are consistent with company standards and policies

Requirements/Qualifications:

• Prefer 3-5 years IT experience, including technical training
• Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
• Experience with imaging windows 10 OS.
• Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet) Networked printer experience (queue creation, server maintenance, etc.)
• Experience in using PC-based word processing, presentation, and e-mail software preferred
• Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
• Outstanding customer service and interpersonal skills
• Excellent organizational skills and ability to prioritize tasks among many competing requests
• Experience working in or supporting a call center or help desk environment
• MCP and or A+ Certifications
• Aptitude for learning
• Excellent oral and written communication skills
• Ability to work in teams and in a team environment
• Able to lift up to 50 pounds
• Own car for transportation (mileage will be reimbursed by policy)
• Valid driver's license