Desktop Support Analyst/ MAC Coordinator (DE)

ManpowerGroup Global, Inc.; Newark (DE); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) with match

Weekly pay

Job summary

ManpowerGroup Global, Inc. is seeking a Desktop Support Analyst/MAC Coordinator to join a large enterprise IT team in Newark, DE. The hybrid role requires on-site presence three days per week and covers Windows, Office, and Mac service coordination.

The ideal candidate will manage complex requests, coordinate vendor activities, and provide hands-on desktop support in a fast-paced environment, with strong communication and multi-tasking abilities.

Qualifications

• Experience supporting large enterprise environments.
• Proficiency in Windows 10/11 and Microsoft Office.
• MAC Service Request Management ticketing experience.
• Strong troubleshooting skills for hardware, software, and network issues.
• Excellent written and verbal communication skills.

Responsibilities

• Manage Move/Add/Change requests for enterprise end users, ensuring timely and accurate execution.
• Coordinate with vendors and internal support teams to facilitate hardware and software support activities.
• Provide hands-on desktop support, troubleshooting Windows and Office issues efficiently.
• Manage support tickets using Remedy and other request management tools.
• Perform physical workstation setup and equipment relocations with proper cable management and hardware installation.

Skills

Windows 10/11

Microsoft Office

MAC Service Requests

Troubleshooting

Communication skills

Tools

Remedy

Job description

Our client, a leading enterprise organization, is seeking a Desktop Support Analyst/ MAC Coordinator (DE) to join their dedicated team. As a Desktop Support Analyst/ MAC Coordinator (DE), you will be an integral part of the IT support department supporting a large-scale enterprise environment. The ideal candidate will demonstrate excellent communication skills, strong organizational abilities, and a proactive approach to problem-solving, which will align successfully within the organization.

Job Title: Desktop Support Analyst/ MAC Coordinator

Location: Newark, DE (Hybrid -3 days onsite per week) Position type: 12+ months with high possibility of extension/Conversion

Pay Range:

What's the Job?

• Manage complex Move/Add/Change requests for enterprise end users, ensuring timely and accurate execution.
• Coordinate with vendors and internal support teams to facilitate hardware and software support activities.
• Provide hands-on desktop support, troubleshooting Windows and Office issues efficiently.
• Manage support tickets using Remedy and other request management tools, maintaining high standards of customer service.
• Perform physical workstation setup and equipment relocations, ensuring proper cable management and hardware installation.

What's Needed?

• Experience supporting large enterprise environments with 500+ users.
• Proficiency in Windows 10/11, Microsoft Office Suite, and MAC Service Request Management ticketing systems.
• Strong troubleshooting skills for hardware, software, and network issues.
• Excellent written and verbal communication skills, capable of explaining technical issues to non-technical audiences.
• Ability to multi-task, prioritize, and adapt in a fast-paced environment with high request volumes.

What's in it for me?

• Opportunity to work in a dynamic and supportive enterprise environment.
• Training provided to enhance your technical skills and support capabilities.
• Engagement with diverse and challenging projects that foster professional growth.
• Collaborative team culture that values innovation and continuous improvement.
• Potential for career advancement within a reputable organization.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.