Desktop Support Analyst II - Windows, AD & Remote Help Desk

Insight Global; Plymouth (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

Insight Global is seeking a Desktop Support Analyst II for a Financial Credit Union client in Minneapolis, MN. Onsite in Plymouth or Burnsville, with a strong preference for Plymouth.

You will support PC hardware, software and peripherals, working with the IT team to minimize downtime and maintain systems. You will provide first-level phone and email support to on-site and remote users in a mixed Active Directory/Azure AD environment, using Windows endpoints and mobile devices.

Qualifications

• Minimum high school diploma or equivalent with preferred MCP or related certifications.
• 2+ years’ experience in desktop hardware/software support and technical assistance.
• Experience with AD/Office 365/AAD and remote connectivity.
• Troubleshooting desktops, laptops, printers, monitors, and mobile devices.
• Excellent verbal and written communication; ability to work with end users and teams.

Responsibilities

• Provide first level phone and email support to on-site and remote users.
• Install, configure, and maintain PC hardware, software, and peripherals.
• Minimize downtime through preventive maintenance and timely repairs.
• Coordinate with outside service providers for repair or replacement as needed.
• Document issues and resolutions in Help Desk software and assist with AD/AAD environments.

Skills

High school diploma

2+ years experience

Active Directory/AAD

Office 365

Windows hardware & software support

Strong communication

Remote users support

Mobile device support (iOS/Android)

Education

High school diploma or equivalent

Job description

Insight Global is seeking a Desktop Support Analyst II for a Financial Credit Union client in Minneapolis, MN. Onsite in Plymouth or Burnsville, with a strong preference for Plymouth.

You will support PC hardware, software and peripherals, working with the IT team to minimize downtime and maintain systems. You will provide first-level phone and email support to on-site and remote users in a mixed Active Directory/Azure AD environment, using Windows endpoints and mobile devices.