Desktop Support Analyst II | AD/Office 365 & Remote Help

Insight Global; Kenosha (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Insight Global is seeking a Desktop Support Analyst to join a Financial Credit Union client in Minneapolis, MN. You will install, configure and maintain PC hardware, software and peripherals, and provide first-level help desk support to on-site and remote users in a mixed AD/Azure AD environment.

You will perform preventive maintenance, coordinate with vendors for repairs, document issues and resolutions, and ensure smooth operations across LAN/WAN and mobile devices.

Qualifications

• 2+ years’ desktop support and technical assistance experience.
• Experience with Active Directory, Office 365, and Azure AD.
• Excellent verbal and written communication skills.

Responsibilities

• Set up, install and maintain PC hardware, software and peripherals for clients.
• Provide first-level phone/email-based support to on-site and remote users.
• Perform preventive maintenance and hardware repair coordination with vendors.
• Document issues and resolutions in Help Desk software; escalate when needed.
• Act as initial point of contact for helpdesk calls and tickets; support LAN/WAN needs.

Skills

Active Directory

Azure Active Directory

Office 365

Windows OS

Remote support

Troubleshooting hardware

Communication skills

Help desk experience

Education

High school diploma or equivalent

Bachelor's degree or MCP certification preferred

Tools

Windows Endpoints

Help Desk Software

Microsoft 365

Job description

Insight Global is seeking a Desktop Support Analyst to join a Financial Credit Union client in Minneapolis, MN. You will install, configure and maintain PC hardware, software and peripherals, and provide first-level help desk support to on-site and remote users in a mixed AD/Azure AD environment.

You will perform preventive maintenance, coordinate with vendors for repairs, document issues and resolutions, and ensure smooth operations across LAN/WAN and mobile devices.