Desktop Support Analyst II

DYOPATH; Akron (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

Life Insurance

401(k) with company match

You Pick a Day paid holiday

FSA & HSA options

Pet Insurance

Job summary

DYOPATH in Akron, Ohio is seeking a Desktop Support Analyst II to support end users by resolving complex hardware, software, and account issues across the client environment. You will handle higher-level escalations, mentor junior analysts, and contribute to documentation and process improvements.

Responsibilities include installing, deploying, and maintaining PCs and peripherals, troubleshooting incidents, creating knowledge base articles, and coordinating with third-party vendors to keep users

Qualifications

• Bachelor’s degree or 4+ years of related work experience
• CompTIA A+ Certification
• Valid driver’s license
• Successful completion of a background check

Responsibilities

• Provide technical support for installation, deployment, and maintenance of PCs, laptops, software, scanners, printers, peripherals, and other devices
• Troubleshoot incidents, reports, and processes to identify and resolve errors
• Create, edit, and maintain knowledge base articles
• Act as a point of contact for third-party vendors and technicians

Education

Bachelor’s Degree in Computer Science, IT, or related field

Four years of equivalent work experience

CompTIA A+ Certification

Job description

Role Overview

Join DYOPATH as a Desktop Support Analyst II. As a Desktop Support Analyst II, you will support end users by resolving complex hardware, software, and account-related issues while ensuring all endpoints across the client environment operate effectively. You ll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and process improvements.

What You Will Do

Provide technical support for installation, deployment, and maintenance of PCs and laptops, software, scanners, printers, peripherals, and other devices. Troubleshoot incidents, reports, and processes to identify and resolve errors. Create, edit, and maintain knowledge base articles. Act as a point of contact for third-party vendors and technicians.

Why It Might Be a Fit

As our Desktop Support Analyst II, you''ll take on more advanced technical challenges, influence support standards through documentation, and help guide junior team members. Your expertise will keep users productive, systems reliable, and support operations running smoothly.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or a related field; OR four years of equivalent work experience
• CompTIA A+ Certification
• Valid driver''s license with an acceptable driving record
• Successful completion of a background check

Benefits

• Medical, Dental & Vision Coverage
• Life Insurance
• 401(k) with company match
• You Pick a Day paid holiday
• FSA & HSA options
• Pet Insurance