Desktop Support Analyst II

DYOPATH LLC; Tucson, Northern (AZ, KY); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health coverage

Life insurance

401k with company match

FSA/HSA options

Additional benefits

Job summary

DYOPATH LLC in Tucson, AZ is seeking a Desktop Support Analyst II to resolve advanced technical issues, support desktops, laptops, and mobile devices, and mentor junior team members.

You will handle incident management, deploy hardware and software, apply security patches, assist with AD and O365, and collaborate with IT staff to improve end-user experience. On-site, 1st shift, Monday–Friday, with competitive benefits.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field or 4+ years of equivalent work experience.
• A+ Certification preferred.
• Strong experience supporting PC hardware and peripherals.

Responsibilities

• Provide advanced technical support for desktops, laptops, mobile devices, and peripherals.
• Analyze and resolve complex user incidents and service requests.
• Install, deploy, and maintain hardware and software systems.
• Troubleshoot issues via in-person, phone, or chat support.
• Manage and resolve tickets while meeting SLAs.
• Perform system updates including Microsoft security patches and antivirus updates.
• Support networking-related issues and endpoint connectivity.
• Create, update, and maintain knowledge base documentation.
• Mentor Level I and Associate Desktop Support Analysts.

Skills

PC hardware support

Hardware & software troubleshooting

Root cause analysis (RCA)

Written and verbal communication

Ticketing systems

Education

Bachelor’s degree in Computer Science/IT or related field

A+ Certification

4+ years equivalent experience

Tools

Office 365

SharePoint

Active Directory

Ticketing systems

Job description

Join DYOPATH as a Desktop Support Analyst II

Are you passionate about solving advanced technical issues and delivering exceptional end-user support?

DYOPATH is seeking a Desktop Support Analyst II who excels in troubleshooting, communication, and collaboration, while taking ownership of complex technical challenges and mentoring junior team members.

Why You’ll Love Working Here

• Purpose with Passion – Be part of a company guided by its L.O.V.E. philosophy (Living Our Values Every Day)
• Growth & Development – Opportunities for certifications, skill-building, and career progression
• Team-Oriented Culture – Collaborate with supportive colleagues in a high-performing environment
• Recognition & Impact – Your expertise directly improves user experience and operational efficiency
• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• FSA and HSA options
• Additional benefits available

Role Overview

• Location: On-Site (Tucson, AZ)
• Schedule:1st Shift; Monday through Friday
• Pay Rate:$30

Your Mission as a Desktop Support Analyst II

• Provide advanced technical support for desktops, laptops, mobile devices, and peripherals
• Analyze and resolve complex user incidents and service requests
• Install, deploy, and maintain hardware and software systems
• Troubleshoot issues via in-person, phone, or chat support
• Manage and resolve tickets using internal or client ticketing systems while meeting SLAs
• Perform system updates, including Microsoft security patches, antivirus updates, and application upgrades
• Support networking-related issues and endpoint connectivity
• Order and manage hardware parts for maintenance and repairs
• Create, update, and maintain knowledge base documentation
• Act as a liaison with third‑party vendors and technicians
• Conduct root cause analysis (RCA) for recurring issues
• Document processes and develop clear procedures for self‑service capabilities
• Mentor and support Level I and Associate Desktop Support Analysts
• Participate in continuous improvement initiatives and operational enhancements

What You Bring to the Team

Education & Certifications

Required:

• Bachelor’s degree in Computer Science, IT, or related fieldOR 4+ years of equivalent work experience
• A+ Certification

Preferred:

• Network+ Certification
• Prior experience as a Desktop Support Analyst I

Experience & Skills

• Strong experience supporting PC hardware and peripheral devices
• Intermediate to advanced troubleshooting skills (hardware & software)
• Experience with Microsoft O365 Suite and SharePoint
• Familiarity with Active Directory and user support
• Knowledge of ITIL or change management practices
• Ability to perform root cause analysis (RCA)
• Proficiency with ticketing systems and incident tracking
• Excellent written and verbal communication skills

Other Requirements

• Valid driver’s license with acceptable driving record
• Ability to pass a background check prior to hire
• Highly detail-oriented with strong organizational skills
• Ability to prioritize tasks and meet deadlines in a fast‑paced environment
• Collaborative team player with sound judgment

Why This Role Matters

As a Desktop Support Analyst II, you play a critical role in maintaining reliable IT operations and supporting end users with complex technical needs. Your expertise not only resolves issues efficiently but also strengthens system performance, enhances user satisfaction, and contributes to continuous service improvement.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website atwww.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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