Desktop Support Analyst II

Dyopath; Tucson (AZ); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) with company match

Opportunities for certifications and career progression

Job summary

Join Dyopath as a Desktop Support Analyst II in Tucson, AZ. This role involves providing advanced technical support, troubleshooting, and mentoring junior team members.

You'll collaborate in a supportive environment that fosters growth and development. We offer a competitive pay rate of $25 hourly, medical benefits, and recognition for your contributions to user satisfaction and IT operations.

Qualifications

• Bachelor’s degree or 4+ years equivalent experience.
• Strong experience supporting PC hardware and peripherals.
• Valid driver's license.
• Ability to pass a background check.

Responsibilities

• Provide advanced technical support for desktops, laptops, and peripherals.
• Analyze and resolve complex user incidents.
• Manage and resolve tickets using internal systems.
• Perform system updates and manage hardware parts.

Skills

PC hardware and peripheral devices support

Intermediate to advanced troubleshooting

Microsoft O365 Suite and SharePoint

Active Directory knowledge

ITIL or change management practices

Root cause analysis (RCA)

Ticketing systems proficiency

Excellent communication skills

Education

Bachelor’s degree in Computer Science, IT, or related field

A+ Certification

Network+ Certification

Job description

Join DYOPATH as a Desktop Support Analyst II

Are you passionate about solving advanced technical issues and delivering exceptional end‑user support?

DYOPATH is seeking a Desktop Support Analyst II who excels in troubleshooting, communication, and collaboration, while taking ownership of complex technical challenges and mentoring junior team members.

Why You’ll Love Working Here

• Purpose with Passion – Be part of a company guided by its L.O.V.E. philosophy (Living Our Values Every Day)
• Growth & Development – Opportunities for certifications, skill-building, and career progression
• Team-Oriented Culture – Collaborate with supportive colleagues in a high‑performing environment
• Recognition & Impact – Your expertise directly improves user experience and operational efficiency
• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• FSA and HSA options
• Additional benefits available

Role Overview

• Location: On‑site in Tucson, AZ
• Schedule: 1st Shift; Monday through Friday
• Pay Rate: $25 hourly

Your Mission as a Desktop Support Analyst II

• Provide advanced technical support for desktops, laptops, mobile devices, and peripherals
• Analyze and resolve complex user incidents and service requests
• Install, deploy, and maintain hardware and software systems
• Troubleshoot issues via in‑person, phone, or chat support
• Manage and resolve tickets using internal or client ticketing systems while meeting SLAs
• Perform system updates, including Microsoft security patches, antivirus updates, and application upgrades
• Support networking‑related issues and endpoint connectivity
• Order and manage hardware parts for maintenance and repairs
• Create, update, and maintain knowledge base documentation
• Act as a liaison with third‑party vendors and technicians
• Conduct root cause analysis (RCA) for recurring issues
• Document processes and develop clear procedures for self‑service capabilities
• Mentor and support Level I and Associate Desktop Support Analysts
• Participate in continuous improvement initiatives and operational enhancements

Qualifications

Education & Certifications

Required:

• Bachelor’s degree in Computer Science, IT, or related field, or 4+ years of equivalent work experience
• A+ Certification

Preferred:

• Network+ Certification
• Prior experience as a Desktop Support Analyst I

Experience & Skills

• Strong experience supporting PC hardware and peripheral devices
• Intermediate to advanced troubleshooting skills (hardware & software)
• Experience with Microsoft O365 Suite and SharePoint
• Familiarity with Active Directory and user support
• Knowledge of ITIL or change management practices
• Ability to perform root cause analysis (RCA)
• Proficiency with ticketing systems and incident tracking
• Excellent written and verbal communication skills

Other Requirements

• Valid driver’s license with acceptable driving record
• Ability to pass a background check prior to hire
• Highly detail‑oriented with strong organizational skills
• Ability to prioritize tasks and meet deadlines in a fast‑paced environment
• Collaborative team player with sound judgment

Why This Role Matters

As a Desktop Support Analyst II, you play a critical role in maintaining reliable IT operations and supporting end users with complex technical needs. Your expertise not only resolves issues efficiently but also strengthens system performance, enhances user satisfaction, and contributes to continuous service improvement.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.