Desktop Support Analyst II

Jacamcatalyst; Texas; On-site; USD 52,000 - 76,000; Full time

Job summary

JacamCatalyst is seeking a Desktop Support Analyst II to maintain workstation integrity and support employees across the organization. You will serve as the main point of contact for technical issues, manage AD environments, and work with administrators on system tasks.

The role emphasizes hands-on support for Windows desktops, mobile devices, and software, along with documentation and vendor coordination to resolve problems and improve IT operations.

Qualifications

• Two years of experience supporting Windows desktop and laptop PCs.
• Proficiency in Active Directory/Microsoft Exchange.
• Experience installing software, patches, and updates on desktop computers and laptops.
• Troubleshooting basic network, software, and printing problems.
• Willingness to learn new and existing computer technologies.
• Ability to meet deadlines and manage stress in high-pressure situations.
• Strong sense of discretion and confidentiality.
• Ability to communicate technical concepts to audiences with different levels of technical knowledge.
• Valid driver’s license preferred.

Responsibilities

• Manage users, groups, and permissions in Active Directory.
• Support all mobile devices, including Microsoft, Apple, and Android devices.
• Assist with networking problems remotely and in-house.
• Install and configure new hardware and software.
• Maintain an organized and responsive JacamCatalyst technology help desk.
• Answer, support, resolve, and document end user technological problems via phone, email, or direct contact.
• Provide end user support in the installation and configuration of desktop computers, peripheral equipment, and software and support their ongoing usability.
• Support, monitor, test, and troubleshoot computer hardware and software problems.
• Provide vendor support by working with vendor IT support contacts to resolve technical problems.
• Contribute resolutions, processes, and procedures to technical support documentation.

Skills

Computer skills

Excel

Customer service

Work ethic

Discretion

Communication

Education

High school or better

Job description

Responsible for maintaining the integrity of all computer workstations, mobile devices, and associated software within the company. The Desktop Support Analyst II will also be the main point of contact for employees who are experiencing computer and technology issues. Desktop Support Analyst II will also have the access to complete some system level tasks and work more closely with company administrators

Essential Functions

• Manage users, groups, and permissions in Active Directory.
• Support all mobile devices, including Microsoft, Apple, and Android phones and tablets.
• Assist with networking problems remotely and in-house.
• Install and configure new hardware and software.
• Maintain an organized and responsive JacamCatalyst technology help desk.
• Answer, support, resolve, and document end user technological problems via phone, email, or direct contact.
• Provide end user support in the installation and configuration of desktop computers, peripheral equipment, and software and support their ongoing usability.
• Support, monitor, test, and troubleshoot computer hardware and software problems.
• Provide vendor support by working with vendor IT support contacts to resolve technical problems with computing equipment and software.
• Contribute resolutions, processes, and procedures to technical support documentation.

Qualifications

• Two years of experience supporting Windows desktop and laptop PCs.
• Proficiency in Active Directory/Microsoft Exchange.
• Prior experience installing software, patches, and updates on desktop computers and laptops.
• Prior experience troubleshooting basic network, software, and printing problems.
• Must be flexible and able to adapt to different tasks, including the ability and willingness to learn new and existing computer technologies.
• Must be able to meet deadlines and manage stress effectively in high-pressure situations.
• A strong sense of discretion and confidentiality is required.
• Understand IT principles and be able to communicate technical concepts to audiences with different levels of technical knowledge.
• A valid driver's license is preferred.

Skills & Abilities

• Computer Skills: Advanced computer skills. Background in Microsoft Office applications is required, especially Microsoft Excel
• Customer Service Skills: Meet internal and external commitments and respond promptly to employee and customer needs.
• Work Ethic: Be dependable, trustworthy, truthful, and credible in the workplace. Exhibit a cheerful demeanor towards others. Display a sincere desire to provide service or assistance, follow instructions, and take responsibility for your own actions. Build a positive rapport with customers and co-workers.
• Physical Abilities: Lift and carry up to 50 pounds in various packaging.

An indoor controlled environment.

Team Player

: Works well as a member of a group

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Education

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.